General Manager National After Sales

Alesayi Motors; Riyadh; On-site; SAR 400,000 - 600,000; Full time

Job summary

A leading automotive company in Saudi Arabia is seeking an experienced General Manager – Service (After Sales) to oversee national after-sales service operations, develop strategic plans, and elevate customer satisfaction. The ideal candidate has 10–15 years of experience in a leadership role within the automotive sector, strong customer service acumen, and excellent leadership skills. This position offers an opportunity to shape the future of after-sales services within the company.

Qualifications

• 10–15 years of experience, with at least 5 years in a senior leadership role in automotive after-sales.
• Strong knowledge in customer service, management, sales, HR, and strategic planning.
• Fluent in English.

Responsibilities

• Define and lead the vision for After Sales Services aligned with company goals.
• Develop short, mid, and long-term strategic action plans.
• Drive performance through KPIs and Hoshin Kanri execution.
• Lead improvement initiatives in collaboration with retail and TMC.
• Build second-tier leadership and succession plans.
• Conduct KAIZEN discussions and performance evaluations.
• Oversee operational frameworks and SOPs for efficiency.
• Mentor and develop associates across service divisions.

Skills

Leadership

Customer service

Management

Sales

Strategic planning

Problem-solving

Communication

Education

Bachelor’s degree

MBA

Job description

Job Summary:

Alesayi Motors is seeking a visionary and experienced General Manager – Service (After Sales) to lead its national after-sales service operations. The role involves developing and executing strategic plans to elevate customer satisfaction, grow market share, and align with global standards. The GM will oversee multiple service units, drive operational excellence, and foster a culture of continuous improvement and leadership development.

Key Responsibilities:

• Define and lead the vision for After Sales Services aligned with company goals.
• Develop short, mid, and long-term strategic action plans.
• Drive performance through KPIs and Hoshin Kanri execution.
• Lead improvement initiatives in collaboration with retail and TMC.
• Build second-tier leadership and succession plans.
• Conduct KAIZEN discussions and performance evaluations.
• Oversee operational frameworks and SOPs for efficiency.
• Mentor and develop associates across service divisions.

Skills

• Bachelor’s degree in any discipline (MBA preferred).
• 10–15 years of experience, with at least 5 years in a senior leadership role in automotive after-sales.
• Strong knowledge in customer service, management, sales, HR, and strategic planning.
• Excellent leadership, communication, and problem-solving skills.
• Fluent in English.