General Manager - Hilton Hotel & Convention Jabal Omar Makkah

Hilton; Makkah Region; On-site; SAR 100,000 - 140,000; Full time

Job summary

A Leading Hospitality Provider is seeking a General Manager for their Makkah location. The ideal candidate will oversee hotel operations, ensuring high guest satisfaction and profitability. Responsibilities include managing budgets, leading staff, and enhancing stakeholder relationships. The role requires significant experience in hotel management, ideally within the KSA or Makkah markets, and proficiency in both English and Arabic is mandatory.

Benefits

Workplace flexibility

Career growth and development

Go Hilton travel discount program

Qualifications

• Extensive experience in hotel management with Hilton or similar large convention facilities.
• Proven track record in managing hotel operations and profitability.
• Exceptional leadership skills with the ability to motivate and manage a large team.

Responsibilities

• Manage and lead hotel operations to achieve profitability and guest satisfaction.
• Deliver hotel budgets and set strategic goals.
• Ensure compliance with Hilton Brand Service Standards.

Skills

Hotel Operations Management

Profitability Management

Stakeholder Relations

People Leadership

Budget Management

Market Knowledge (KSA/Makkah)

Networking

Cultural Awareness

Language Proficiency (Arabic/English)

Education

Degree or diploma in Hotel Management

Job description

Brand Overview

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travelers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.

Property Overview

Step into a General Manager at one of Makkah’s most iconic destinations. Hilton Jabal Omar Makkah Convention Hotel offers an unparalleled experience in the heart of the Holy City, with elevated views of the Sacred Mosque and a prime location in the prestigious Jabal Omar District, just steps from Masjid al-Haram. Guests enjoy seamless access to Abraj Al Bait Mall and are only a short drive from the revered Jabal Al-Nour site. Designed for comfort and spiritual connection, the property features a dedicated prayer room overlooking Haram, 24‑hour room service, and a modern fitness center—creating a sanctuary for pilgrims and travelers alike.

Role

This exciting General Manager position will be responsible for managing the Hotel Operations, Hotel Management team, and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.

What will you be doing?

• Manage and lead the hotel operation
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded
• Lead in all key property issues including capital projects, customer service, and refurbishment
• Ensure all decisions are made in the best interest of the hotel and Hilton
• Deliver achievable hotel budgets, and set other short- and long‑term strategic goals for the property
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits to ensure continual improvement is achieved

What are we looking for?

• An Established GM with Hilton experience, ideally within a large hotel with large convention facilities
• Knowledge and experience of either KSA or Makkah/Madinah markets
• Strong ability to collaborate and foster networks and relationships, with owners, contractors, corporates, and Religious Tour Operators – must be highly visible.
• Deliver innovative commercial opportunities with experience in increasing profitability especially in the Religious City / MICE / Groups and tour operator business
• Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values
• Exceptional stakeholder/owner relations experience
• Ability to show resilience, judgement and leadership
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
• In‑depth knowledge of the hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent
• English and Arabic language mandatory
• Ability to enter the Holy city

What is it like working for Hilton? The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world‑class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100‑year history. Hilton is proud to have an award‑winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well‑being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Work Locations: Hilton Makkah Convention Hotel, Jabal Omar
Schedule: Full‑time
Brand: Hilton Hotels & Resorts
Job: General Manager/Hotel Manager