General Manager - Hilton Hotel & Convention Jabal Omar Makkah

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 300,000 - 500,000; Full time

Job summary

A global hotel brand is seeking an experienced General Manager for its Hilton Makkah Convention Hotel in Saudi Arabia. The ideal candidate will manage hotel operations, ensure profitability, and lead a dedicated team while meeting guest satisfaction goals. Candidates should possess strong leadership skills, hotel management experience, and familiarity with the KSA market. This role offers competitive benefits and a chance to be part of a recognized name in hospitality.

Benefits

Workplace flexibility

Career growth and development

Travel discount program

Qualifications

• Experience as General Manager within a similar quality hotel.
• Knowledge of KSA or Makkah/Madinah markets.
• Strong ability to collaborate and foster relationships.

Responsibilities

• Manage and lead the hotel operation.
• Ensure ongoing profitability and guest satisfaction.
• Provide exceptional leadership to hotel team.

Skills

Leadership skills

Owner relations

Guest experience

Team Member engagement

Collaboration

Commercial opportunities

Stakeholder relations

Resilience and judgment

Education

Degree in Hotel Management or equivalent

Job description

Overview

Job Number: General Manager - Hilton Hotel & Convention Jabal Omar Makkah (Job Number: HOT0C305 )

Work Locations

Hilton Makkah Convention Hotel, Jabal Omar Um Alquraa & Ibrahim Alkhalil Streer Makkah 21955

The Brand - Hilton Hotels & Resorts

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travelers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.

The Property

Step into a General Manager at one of Makkah’s most iconic destinations. Hilton Jabal Omar Makkah Convention Hotel offers an unparalleled experience in the heart of the Holy City, with elevated views of the Sacred Mosque and a prime location in the prestigious Jabal Omar District, just steps from Masjid al-Haram. Guests enjoy seamless access to Abraj Al Bait Mall and are only a short drive from the revered Jabal Al-Nour site. Designed for comfort and spiritual connection, the property features a dedicated prayer room overlooking Haram, 24-hour room service, and a modern fitness center—creating a sanctuary for pilgrims and travelers alike.

The Role

This exciting General Manager position will be responsible for managing the Hotel Operations, Hotel Management team, and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.

What will you be doing?

• Manage and lead the hotel operation
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded
• Lead in all key property issues including capital projects, customer service, and refurbishment
• Ensure all decisions are made in the best interest of the hotel and Hilton
• Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits to ensure continual improvement is achieved

What are we looking for?

• The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current or previous experience as a General Manager within a similar quality hotel.
• A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• An Established GM with Hilton experience, ideally within a large hotel with large convention facilities
• Knowledge and experience of either KSA or Makkah/Madinah markets
• Strong ability to collaborate and foster networks and relationships, with owners, contractors, corporates, and Religious Tour Operators – must be highly visible.
• Deliver innovative commercial opportunities with experience in increasing profitability especially in the Religious City / MICE / Groups and tour operator business
• Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values
• Exceptional stakeholder/owner relations experience
• Ability to show resilience, judgement and leadership
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
• In-depth knowledge of the hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent
• English and Arabic language mandatory
• Ability to enter the Holy city

What is it like working for Hilton?

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.