General Manager

The Red Sea Development Company; Tabuk; On-site; SAR 300,000 - 450,000; Full time

Job summary

A leading luxury hospitality firm in Saudi Arabia seeks an experienced General Manager to oversee the pre-opening of a luxury medical resort. The ideal candidate will have over 10 years of experience in ultra-luxury hospitality, exceptional project management skills, and a passion for wellness. Responsibilities include managing all aspects of pre-opening execution, aligning brand standards, and ensuring regulatory compliance. Strong leadership and cross-cultural communication skills are essential for building a high-caliber team.

Qualifications

• 10+ years in senior leadership roles within ultra-luxury hospitality.
• Demonstrated success managing a full pre-opening and launch of a high-end resort.
• Exceptional operational acumen and empathy-driven leadership style.

Responsibilities

• Lead pre-opening execution and brand alignment.
• Oversee construction and setup of the resort.
• Develop comprehensive pre-opening strategies.
• Collaborate closely with medical teams for integrated wellness programs.
• Define and implement a guest experience strategy.

Skills

Leadership

Project Management

Operational Excellence

Cross-Cultural Communication

Financial Acumen

Education

Bachelor's degree in Hospitality Management

Advanced education in wellness or leadership

Job description

ob Summary

• As General Manager, you will shape the identity and launch of one of the most ambitious wellness developments in the region.
• This role is designed for a seasoned hospitality General Manager with a deep understanding of ultra-luxury operations, complex resort openings, strong project management skills and a strong affinity for wellbeing and preventive medicine. An experience in the Gulf Cooperation Council (GCC) territories is a plus.
• You will be entrusted with leading a diverse team and overseeing every aspect of pre-opening execution, brand alignment, service ritual development, and the full integration of medical and longevity experiences.

Pre-Opening Responsibilities

Strategic Planning:

• Develop comprehensive pre-opening strategies to ensure a smooth launch of the luxury medical resort.
• Collaborate with stakeholders to define project timelines, objectives, and milestones.
• Able to work following a clear critical path

Project Management:

• Oversee the construction and setup of the resort, ensuring alignment with brand standards.
• Coordinate with contractors, architects, and suppliers to meet quality and timeline expectations
• Proven experience in working closely with a corporate office experts’ team

Talent and Culture:

• Assemble and inspire a high-caliber pre-opening team, aligned with the values of privacy, personalization, and excellence.
• Support the creation of a people-first culture that fosters service passion, accountability, and professional growth.
• Partner with local HR to meet regulatory hiring needs.
• Conduct intensive training programs to prepare the team for a successful launch.
• Foster a positive and inclusive workplace culture.
• Conduct regular performance evaluations and implement professional development plans.
• Foster a culture of time efficiency among the team.

Regulatory Compliance:

• Work closely with local authorities to ensure compliance with regulations during the pre-opening phase.
• Establish protocols for safety, health, and environmental standards.
• Show particular interest and involvement in all procedures concerning working permits obtention

Operational & Clinical Integration

• Oversee the full operational scope of the resort—front office, back-of-house, spa, F&B, wellness and clinical functions.
• Collaborate with medical teams to ensure the seamless delivery of integrated longevity programs (diagnostics, revitalization, nutrition, aesthetics).
• Ensure the resort meets both hospitality excellence standards and clinical governance frameworks.
• Ensure compliance with local regulations, industry standards, and quality benchmarks.
• Implement and maintain standard operating procedures for all resort departments.
• Collaborate with medical professionals and specialists to seamlessly integrate medical services with the resort experience.
• Ensure that all medical services meet international standards and comply with local regulations
• Strong interest in preventive medicine
• Market uptake of Longevity/Wellness programs
• Outsourcing management, SLA based

Guest Experience

• Define and implement a guest experience strategy rooted in emotional intelligence, cultural sensitivity, and anticipatory service.
• Establish elevated service rituals, personalized program touchpoints, and feedback loops to refine the holistic journey.

Business & Brand Strategy

• Work closely with the marketing team to develop and execute effective marketing strategies.
• Drive commercial performance through budgeting, forecasting, cost control, and operational optimization.
• Align with global sales and marketing strategies to position the resort as a reference in medical wellness and transformational hospitality.
• Actively represent the property in luxury events and networks.
• Build and maintain the resort's brand image, ensuring alignment with luxury and medical positioning.
• Foster relationships with key influencers and stakeholders in the GCC territories.
• Develop and implement sales strategies to drive revenue growth.
• Build and maintain relationships with key clients and partners.
• Monitor market trends and identify new business opportunities.

Financial Management

• Develop and manage the resort's budget, ensuring financial objectives are met.
• Implement cost-control measures without compromising service quality.
• Analyze financial reports and make strategic decisions to maximize profitability.

Skills

Qualifications and Educations:

• 10+ years in senior leadership roles within ultra-luxury hospitality, resorts, or wellness environments.
• Demonstrated success managing a full pre-opening and launch of a high-end resort or integrated wellness destination.
• Exceptional operational acumen and empathy-driven leadership style.
• Strong cross-functional and cross-cultural communication skills.

Nice to Have

• Exposure to medical or wellness services within a hospitality environment.
• Prior experience operating in GCC or Middle Eastern countries.
• Working knowledge of Arabic or demonstrable cultural fluency.
• Passion for or training in preventive health, longevity medicine, or integrative wellness.

Education & Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Advanced education in wellness, healthcare, or leadership development is considered a plus.
• Bachelor's degree in Hotel Management, Business Administration, or a related field. An advanced degree in a relevant field is a plus.
• Fluency in English is mandatory; knowledge of Arabic is considered a strong asset.