General Manager

Kempinski Hotel; Saudi Arabia; On-site; SAR 600,000 - 1,200,000; Full time

Job summary

Kempinski Hotel in Saudi Arabia invites an accomplished General Manager to lead hotel operations, drive revenue growth, and deliver exceptional guest experiences. You will oversee a multi-functional team, manage budgeting and strategic planning, and partner with the GM to ensure top-tier service across departments.

The ideal candidate has 10+ years in hospitality, 3–5 years as GM, and proven success in Mecca or Medina markets, with strong leadership and communication skills.

Qualifications

• Bachelor’s degree in Hotel Management or related field.
• 10+ years in hospitality with 3–5 years as General Manager.
• Experience in Madinah or Makkah is a must.
• Strong leadership, communication and team management skills.

Responsibilities

• Provide strategic leadership for all hotel operations.
• Oversee budgeting, financial management, and annual planning.
• Drive revenue growth and optimize guest satisfaction and service quality.
• Lead and develop a diverse management team across departments.
• Coordinate with GM on policies, approvals, and board reports.
• Manage projects, renovations, and emergencies affecting guests or the facility.
• Maintain high quality standards per LQA and company standards.

Skills

General Management

Revenue Growth

Leadership

Budgeting

Hospitality Operations

Communication

Education

Bachelor's degree in Hotel Management or related field

Tools

Opera PMS

Job description

About Kempinski

At Kempinski, we don't just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences. We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team. If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. We invite you to be part of our story.

How You Will Make a Difference; What We’re Looking For

• Manage and coordinate work of process managers work under the GM.
• Devise and plan of company policies and discuss them with the top management for final approval.
• Develop guidelines of operation for certain processes, which are directly under his authority.
• Devise and set up an annual budget and fiscal plan, and present it before the board of the company.
• Prepare elaborate reports of the functioning of all the departments under his authority, and submit reports to the top management for performance review.
• Important part in recruiting and training the managers under him.
• Manage the overall lodging arrangements of the hotel.
• Initiate activities for improving customer satisfaction.
• Ensure that the overall quality standard of the hotel is maintained according to LQA and company standards.
• Hire and manage a management team.
• Overall management of hotel staff.
• Budgeting and financial management.
• Create and enforce business objectives and goals.
• Manage projects and renovations, management of emergencies and other major issues involving guests, employees, or the facility.
• Public relations with the media, local governments.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills

Bachelor’s degree in Hotel Management, Hospitality Management, Business Administration, or related field. At least 10 years in the hospitality industry, with a minimum of 3–5 years specifically as a General Manager. Previous experience in Madinah or Makkah is a must. Strong understanding of both hotel operations and commercial business performance. Proven track record in driving revenue growth, operational efficiency, and guest satisfaction. Excellent leadership, communication skills, and team management skills.