Fulfillment & Logistics Senior Manager KSA

Opontia; Riyad Al Khabra; On-site; SAR 120,000 - 160,000; Full time

Job summary

A leading e-commerce firm is looking for a passionate Fulfillment & Logistics Senior Manager for its Riyadh office. The role involves developing and managing e-storage, order fulfillment, and logistics operations while ensuring high performance against KPIs. Ideal candidates should have significant experience in e-commerce and logistics management, with strong project management skills. This position provides a unique opportunity to be at the forefront of operational integration for newly acquired brands in Saudi Arabia.

Benefits

Competitive salary

Opportunities for career growth

Dynamic work environment

Qualifications

• 7-10 years in logistics with experience in management of e-commerce brands.
• Knowledge of e-fulfillment and last-mile operations.
• Experience with tender management for logistics.

Responsibilities

• Identify and manage partners for Storage, Fulfillment & Last Mile.
• Develop compliance towards SOPs and SLAs.
• Drive actions to improve efficiency and productivity.
• Ensure performance on key metrics and KPIs.
• Conduct due diligence of potential e-commerce brands.
• Hire and coach a team of Fulfillment & Logistics Executives.

Skills

Hands-on mentality

Entrepreneurial attitude

Project management skills

Ability to manage operations

Job description

About the job Fulfillment & Logistics Senior Manager KSA

Who we are

Opontia is the only digital-first consumer goods group in MENAT as well as Central & Eastern Europe, growing by acquiring successful e-commerce brands. We acquire, operate, and scale outstanding ecommerce brands with superstar products. We are backed by leading global investors and have raised one of the largest Series A rounds in the region at $42M. We have offices in Riyadh, Istanbul, Warsaw, and Dubai.

The Role

Opontia is looking for a Senior Manager who is passionate about Warehousing, Logistics, Marketplace and D2C E-commerce to be our new Fulfillment & Logistics Senior Manager, in Riyadh KSA office. In this role, your responsibility is to develop and manage our e-storage, order fulfilment, marketplace replenishment, last mile and reverse logistics operations. In addition to that, the Senior Manager in Fulfillment & Logistics will play an integral role in the operational integration of Opontias acquired brands in Saudi Arabia.

Key Responsibilities

• Identify, assess, onboard and manage suitable partners for Storage, Fulfillment & Last Mile in Saudi Arabia.
• Develop, improve and ensure compliance towards SOPs and SLAs with internal & external stakeholders designed for selling on online marketplaces, own websites, social commerce and B2B.
• Drive relevant internal and external governance.
• Conduct functional SWOT-, cost/benefit analysis and other operational strategy assessments.
• Continuously challenge the status quo and drive actions to improve efficiency & productivity.
• Ensure & improve performance on SLA fulfillment %, On Promise Attempts & Delivery %, Lead Time, Customer Return Rate %, Fulfillment and Logistics NPS and other Key Performance Indicators.
• Maintain and validate functional reporting to provide real-time trends and insights.
• Conduct functional due diligence of potential e-commerce brands to be acquired (complexity, costs, etc.)
• Drive the functional integration of newly acquired brands to our operational setup and avoid any interruption of sales and customer experience.
• Collaborate in cross‑functional projects involving Acquisitions, Brand Management, Tech & Finance.
• Hire, manage and coach a team of Fulfillment & Logistics Executive Talents.
• Conduct staff performance reviews.

The perfect fit

• Hands‑on mentality and entrepreneurial attitude at Opontia you will get your hands dirty.
• Track record of building, growing and managing operations for e‑commerce brands, e‑commerce platforms or logistic companies specialized in e‑commerce. (7-10 years in logistics, 2-5 years in e‑commerce)
• Knowledge of e‑fulfillment and last‑mile operations in Saudi experience in the Middle East, Europe and Africa is a nice‑to‑have.
• Experience with tender management for freight and logistics requirements.
• Knowledge managing freight and 3/4PL companies.
• Outstanding project management, planning, and organization skills, including ability to handle multiple projects simultaneously in a fast‑paced environment; ability to prioritize time and business relationship.