Front Office Supervisor

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel chain in Saudi Arabia is seeking a Front Office Supervisor to lead operations and ensure exceptional service. The ideal candidate will have 1-2 years of experience in a similar role, excellent leadership and communication skills, and a passion for delivering memorable guest experiences. This position offers a dynamic work environment with the opportunity to make a significant impact on guest satisfaction.

Qualifications

• 1-2 years of experience in a front office or guest service leadership role.
• Ability to work flexible shifts including evenings and weekends.
• Strong leadership skills to manage the front office team.

Responsibilities

• Lead daily front office operations for a welcoming environment.
• Support management with team training and performance.
• Handle guest inquiries and complaints promptly.

Skills

Leadership

Problem-solving

Communication

Customer Service

Tools

Opera PMS

Microsoft Office

Job description

At Crowne Plaza, we know business travel isn’t just business — it’s personal. That’s why we’re looking for a Front Office Supervisor who understands the balance between productivity and genuine, warm hospitality. You'll be at the center of the action — leading the Front Office team to create seamless arrivals, efficient departures, and everything in between.

In our RDC environment, your role is not just about managing a busy front desk — it's about knowing our guests, anticipating their needs, and creating a tailored experience for corporate travelers, long-stay guests, and conference attendees.

Key Responsibilities

• Lead the daily front office operations to ensure a smooth, professional, and welcoming environment for all guests.
• Support the Front Office Manager in managing team performance, scheduling, training, and ongoing development.
• Provide mentorship, coaching, and real-time feedback to front desk agents, concierge, and bell staff.
• Handle guest inquiries and complaints promptly and professionally, ensuring issues are resolved to the guest’s satisfaction.
• Act as the main point of contact during assigned shifts — ensuring clear communication with all departments including housekeeping, engineering, and F&B.
• Ensure all front office procedures align with IHG and Crowne Plaza brand standards — from check-in/check-out to guest service protocols.
• Monitor occupancy levels and support in upselling and room revenue strategies.
• Ensure full compliance with health & safety, fire regulations, and emergency procedures.
• Maintain accurate records for audit and reporting purposes (guest feedback, incidents, shift handovers, etc.).

What we need from you

• Minimum 1-2 years of experience in a front office or guest service leadership role, ideally within an upscale or corporate hotel environment.
• A warm, professional, and confident communication style — you make every guest feel recognized and respected.
• Strong leadership and problem-solving skills with the ability to stay calm under pressure.
• Proficient in PMS systems (Opera preferred) and Microsoft Office tools.
• Experience working in high-volume or business-focused properties is an advantage.
• Ability to work flexible shifts including evenings, weekends, and public holidays.
• A genuine passion for delivering True Hospitality and creating memorable guest journeys.