Front Office Supervisor

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Front Office Supervisor in Makkah to oversee front office activities and ensure exceptional guest service. You will supervise operations, manage guest inquiries, and train your team to deliver top-notch hospitality. The ideal candidate has front office experience, strong sales capabilities, and excellent interpersonal skills. This full-time role is vital for creating outstanding first impressions and maintaining high standards for the team.

Qualifications

• Strong commercial/business awareness and demonstration of sales capabilities.
• Excellent supervisory, interpersonal, and communication skills.
• A passion for delivering exceptional levels of guest service.

Responsibilities

• Supervise front office operations during your assigned shift to a consistently high standard.
• Ensure your shift team has current knowledge of hotel products and services.
• Manage guest requests, inquiries, and complaints promptly and completely.

Skills

Front office experience

Sales capabilities

Supervisory skills

Interpersonal skills

Communication skills

Calm and organized work ethic

Education

Relevant supervisory/management certificate/diploma/degree

Job description

Job Description

Front Office Supervisor (HOT0C5ZQ)

Job Number

HOT0C5ZQ

Work Locations

Hilton Makkah Convention Hotel, Jabal Omar, Um Alquraa & Ibrahim Alkhalil Street, Makkah 21955

A Front Office Supervisor supervises the activities at the hotel front office, including check‑in/check‑out, guest requests, concierge services and promotion of in‑house activities.

What will I be doing?

As a Front Office Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. You are responsible for supervising the activities that create the first impressions of our guests and must perform the following tasks to the highest standards:

• Supervise front office operations during your assigned shift to a consistently high standard
• Ensure your shift team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP guests in the hotel that day
• Monitor the appearance, standards, and performance of team members with an emphasis on training and teamwork
• Maximize sales revenues through up‑selling and marketing programs
• Manage guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the front desk with a focus on hospitality and guest service

What are we looking for?

A Front Office Supervisor serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, interpersonal, and communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!

Schedule

Full‑time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office