Front Office Shift Leader

InterContinental Hotels Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prestigious international hotel company in Riyadh is seeking a Front Office Shift Leader to supervise front office operations. You will lead the front desk team to ensure exceptional service, handle guest inquiries, and maintain high standards during shifts. Strong leadership and customer service skills are essential for this role. The position involves managing check-in/check-out processes and ensuring guest satisfaction.

Qualifications

• Previous experience in front office operations, preferably in a supervisory role.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work efficiently under pressure and handle multiple tasks.
• Flexible to work shifts, including nights, weekends, and holidays.

Responsibilities

• Supervise and support front office staff during shifts to maintain high service standards.
• Oversee daily check-in, check-out, and guest registration processes.
• Handle guest inquiries, complaints, and special requests professionally and efficiently.
• Monitor front office operations and ensure compliance with IHG brand standards and policies.
• Assist with training and coaching front office team members.
• Prepare shift reports and communicate important information to management.
• Coordinate with other departments to resolve guest issues and ensure seamless service.
• Manage cash handling and billing procedures accurately.

Skills

Leadership

Customer service

Problem-solving

Communication skills

Ability to work under pressure

Tools

Hotel property management systems (PMS)

Job description

Hotel: Riyadh - Al Takhassusi (RUHTA), TBD, Al-Takassusi Street

We’re looking for a confident and guest-focused Front Office Shift Leader to supervise front office operations during assigned shifts. As part of the IHG family, you’ll lead the front desk team to deliver exceptional service, ensure smooth check-in and check-out processes, and resolve guest issues promptly. Your role is key to creating a welcoming first impression and ensuring guest satisfaction.

Key Responsibilities

Supervise and support front office staff during shifts to maintain high service standards.

Oversee daily check-in, check-out, and guest registration processes.

Handle guest inquiries, complaints, and special requests professionally and efficiently.

Monitor front office operations and ensure compliance with IHG brand standards and policies.

Assist with training and coaching front office team members.

Prepare shift reports and communicate important information to management.

Coordinate with other departments to resolve guest issues and ensure seamless service.

Manage cash handling and billing procedures accurately.

Key Skills & Experience

Previous experience in front office operations, preferably in a supervisory role.

Strong leadership and communication skills.

Excellent customer service and problem-solving abilities.

Ability to work efficiently under pressure and handle multiple tasks.

Familiarity with hotel property management systems (PMS).

Flexible to work shifts, including nights, weekends, and holidays.

At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good.