Front Office Receptionist (Local Talent) - Six Senses Amaala

IHG; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel brand in Saudi Arabia seeks a Front Office Receptionist to manage guest arrivals and ensure satisfaction. The ideal candidate will have a high school diploma, at least one year of experience in hospitality, and fluency in English. Responsibilities include check-in processes, maintaining records, and adhering to service standards. This role is designated for Saudi nationals to support national workforce development as per the Vision 2030 Saudization program.

Qualifications

• At least 1-year experience in a similar hotel operational setting.
• Proven results in customer service.
• Fluent in English.

Responsibilities

• Greet guests and conduct check-in procedures.
• Maintain efficient administration within the department.
• Ensure guest satisfaction and handle billing correctly.

Skills

Customer service skills

Communication skills

Technical proficiency in MS Office

Familiarity with hotel systems

Education

High school diploma

Hospitality diploma/degree preferred

Tools

MS Office

POS systems

PMS

CRM platforms

Job description

As a Front Office Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Front Office Receptionist, I will assume full responsibility for the efficient operation in the following:

• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
• Knowledge of room rates and suggesting upselling when necessary.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimize rebates during check out, and bid guest farewell.
• Maintain a balanced bank assigned by the hotel. Make changes, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Conduct procedures involved in the provision of guest in-room amenities.
• Ensure all equipment in the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Front Office Receptionist, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1-year experience in a similar hotel operational setting. A hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS, and CRM platforms.
• Fluent in English.

The above is intended to provide an overview of the role and responsibilities of a Front Office Receptionist at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

This position is designated for Saudi nationals only, in compliance with Saudi Labour Law and the Vision 2030 Saudization program. and is part of our company's commitment to supporting the development of the national workforce.