Front Office Receptionist

Accor Hotels; King Abdullah Economic City; On-site; SAR 30,000 - 40,000; Full time

Job summary

A luxury hotel chain located in King Abdullah Economic City is seeking a Front Office Agent. The role involves handling guest check-ins and check-outs, providing outstanding guest service, and managing cashier duties. Candidates should possess a University Degree in Hotel Management and have at least 1 year of experience in a similar role at a star hotel. This position offers an exciting opportunity to work in a dynamic environment.

Qualifications

• Minimum 1 year in a similar role in a star hotel.
• Ability to resolve guest complaints efficiently.
• Knowledge of hotel operations and systems.

Responsibilities

• Register and process check-in for all arrivals.
• Handle guest check-outs efficiently.
• Accountable for cashiering duties and foreign exchange.
• Provide friendly service and respond to inquiries.
• Ensure cleanliness and neatness of the front office.

Skills

Guest service

Cashiering

Problem-solving

Communication

Organizational skills

Education

University Degree in Hotel Management

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun‑filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Register and process check‑in for all arrivals.
• Handle guest check‑outs efficiently and professionally.
• Update guest information into the computer after a complete check‑in.
• Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests’ departure.
• Handles walk‑in counter reservations at all times and process call‑in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guests’ complaints/requests and liaise with the department concerned to ensure immediate follow‑up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail and package to guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.
• Report any unusual occurrences or request to manager.
• Be aware of the hotel accident prevention policies.
• Ensure the cleanliness and neatness of front office area.
• Ensure that all guests are greeted on arrival & departure of the hotel.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily.
• Check hotel situation, occupancy, functions, groups, VIPs.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well‑running of the operations.
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
• Maintain continuous contact with hotel guests to ensure that any problem or complaint is handled efficiently and courteously.
• Review and update Logbook.
• Check equipment.
• Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
• Oversee the day‑to‑day operations.
• Report regularly on happenings to Asst. FO/FOM.
• Fire procedure.
• First aid procedures.
• Handle guest complaints and report to manager.

Qualifications

University Degree in Hotel Management, minimum 1 year in a similar role in a star hotel.

Additional Information