Front Office Manager, Raffles the Red Sea.

Accor; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global hospitality group in Umluj, Saudi Arabia, is seeking a Front Office Manager to oversee operations and enhance guest experiences in a luxury resort setting. The ideal candidate will possess strong leadership and communication skills, have hotel management experience, and be committed to exceptional customer service. Join a team dedicated to creating unparalleled luxury hospitality experiences.

Benefits

Competitive package

Professional growth opportunities

Discounts across the global luxury brand network

Qualifications

• 3-5 years of experience in hotel front office management, preferably in luxury properties.
• Fluency in English; knowledge of Arabic or other languages is a plus.
• Commitment to maintaining the highest standards of customer service.

Responsibilities

• Oversee all front office operations including reception, concierge, and guest services.
• Lead, train, and motivate the front office team to deliver outstanding customer service.
• Manage room inventory and maximize occupancy rates.

Skills

Leadership skills

Excellent communication

Problem-solving abilities

Financial acumen

Proficiency in hotel management software

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Job description

Company Description

Raffles & Fairmont Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

Raffles the Red Sea, located in the beautiful coastal city of Umluj, Saudi Arabia, is seeking a highly skilled and professional Front Office Manager to join our luxury hospitality team. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences, and leading a team of dedicated staff members.

• Manage and coordinate all front office operations, including reception, concierge, and guest services
• Lead, train, and motivate the front office team to deliver outstanding customer service
• Oversee the check-in and check-out processes, ensuring efficiency and guest satisfaction
• Handle guest complaints and concerns promptly and professionally
• Manage room inventory and maximize occupancy rates
• Implement and maintain standard operating procedures for the front office
• Collaborate with other departments to ensure seamless guest experiences
• Monitor and analyze front office performance metrics and financial reportsEnsure compliance with hotel policies, safety regulations, and local laws
• Participate in budgeting and forecasting for the front office department
• Stay updated on industry trends and implement innovative practices to enhance guest experiences

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• 3-5 years of experience in hotel front office management, preferably in luxury properties
• Proven leadership skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and decision-making skills
• Proficiency in hotel management software and reservation systems
• Financial acumen with experience in budgeting and revenue management
• Ability to work flexible hours, including evenings, weekends, and holidays
• Fluency in English; knowledge of Arabic or other languages is a plus
• Understanding of cultural sensitivities and international guest expectations
• Commitment to maintaining the highest standards of customer service
• Ability to thrive in a fast-paced, dynamic environment

Additional Information

What’s in it for you...

• The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.
• The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.
• Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
• A competitive package and excellent opportunities for professional growth.
• Outstanding discounts across the global Accor and luxury brand network.