Front Office Manager

IHG; Saudi Arabia; On-site; SAR 80,000 - 120,000; Full time

Job summary

A luxury hotel group is seeking a Front Office Manager in Saudi Arabia to lead the guest services team and enhance the overall guest experience. The ideal candidate will have at least 3 years of leadership experience in a high-end hotel setting and a Bachelor's degree in Hospitality Management. Key responsibilities include managing VIP relations, ensuring service standards, and guiding the team through operational changes. Competitive salary and benefits are offered.

Benefits

Competitive salary and incentives

Global hotel discounts

Professional development opportunities

Qualifications

• 3+ years of experience in Front Office or Guest Services in a luxury hotel.
• Fluency in English and excellent communication skills.
• Proactive mindset with a focus on guest satisfaction.

Responsibilities

• Lead the front desk, concierge, and bell services teams.
• Engage personally with VIPs and resolve guest concerns.
• Conduct regular walkthroughs of front office and lobby.

Skills

Guest service management

Leadership

Communication

Problem-solving

Team engagement

Education

Bachelor’s degree in Hospitality Management

Job description

We’re not just hiring a Front Office Manager – we’re looking for a forward-thinking leader ready to take charge of guest-facing operations and elevate the full arrival and departure experience.

With a major hotel renovation underway and a renewed focus on personalized service, this role is ideal for someone who thrives in high‑end, fast‑paced, and internationally oriented environments, and who is ready to make their mark on one of the most visible parts of the guest journey.

What You’ll Be Responsible For

As Front Office Manager, you will:

• Lead a diverse team across the front desk, concierge, and bell services – ensuring a seamless and memorable experience for all guests.
• Act as the face of the hotel – engaging personally with VIPs, resolving guest concerns, and setting the tone for exceptional service.
• Conduct regular walkthroughs and inspections of the front office and lobby areas to ensure brand and service standards are met consistently.
• Support the planning and execution of upcoming changes to systems, processes, and guest flow as part of a major property‑wide transformation.
• Drive performance through coaching, training, and mentoring of your team, with a strong emphasis on service personalization and revenue through up‑selling.
• Lead the front office team through emergency procedures and crisis management with confidence and professionalism.

What We’re Looking For

To succeed in this role, you’ll need:

• At least 3 years of experience in Front Office or Guest Services, including leadership of multi‑disciplinary teams in a luxury or lifestyle hotel setting.
• A strong international background, ideally in multi‑outlet or large‑scale operations.
• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Excellent communication skills and fluency in English; additional languages are a plus.
• A proactive mindset with a track record of improving processes, guest satisfaction, and team engagement.
• A hands‑on leadership style with strong problem‑solving ability and attention to detail.

What You’ll Get from Us

• A competitive salary and incentive structure
• Access to global hotel discounts and exclusive IHG benefits
• Ongoing professional development and career advancement opportunities
• A collaborative team culture where your voice and vision matter