Front Office Manager

MOVENPICK; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prominent hotel chain in Jeddah, Saudi Arabia, is seeking an experienced Front Office Manager to oversee front office operations. Responsibilities include managing the front office team, ensuring exceptional guest experiences, and implementing strategies for operational efficiency. Candidates must have prior hotel experience in a similar role and be Saudi nationals.

Qualifications

• Proven hotel experience as a Front Office Manager.
• Strong leadership and training skills.
• Ability to manage front office operations effectively.

Responsibilities

• Oversee daily front office operations and team management.
• Enhance guest satisfaction through training and strategy implementation.
• Manage room inventory and revenue through effective practices.

Skills

Guest service excellence

Team leadership

Operations management

Job description

Job Description

We are seeking for a Saudi experienced Front Office Manager to join our team in Jeddah, Saudi Arabia. As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations, ensuring exceptional guest experiences, and leading a high-performing team.

• Manage daily front office operations, including check-ins, check-outs, and guest inquiries
• Lead, train, and mentor the front office team to deliver outstanding customer service
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee room inventory management and maximize revenue through effective yield management
• Resolve guest concerns promptly and professionally to maintain high levels of guest satisfaction
• Collaborate with other departments to ensure seamless guest experiences
• Monitor and analyze key performance indicators to drive continuous improvement
• Ensure compliance with hotel policies, procedures, and local regulations
• Manage staff schedules and payroll processing for the front office team
• Implement and maintain quality control standards for all front office operations
• Stay updated on industry trends and incorporate innovative practices to enhance guest experiences

Additional Information

Requirements

• Hotel experience in the same position
• Saudi only