Front Office Manager

Accor Hotels; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global hospitality group is seeking an experienced Front Office Manager for their hotel in Jeddah, Saudi Arabia. The position involves overseeing front office operations to ensure exceptional guest experiences and leading a dedicated team. Ideal candidates should have prior hotel management experience and a passion for outstanding customer service. The role is restricted to Saudi nationals only.

Benefits

Career development opportunities

Exclusive sector benefits

Qualifications

• Experience in hotel management and front office operations required.
• Ability to lead and mentor a team for better service delivery.

Responsibilities

• Manage daily check-ins and check-outs efficiently.
• Lead training sessions for the front office team.
• Enhance guest satisfaction through strategic initiatives.
• Oversee revenue management and room inventory.
• Promptly resolve concerns from guests.

Skills

Leadership

Customer Service

Operational Efficiency

Revenue Management

Problem Solving

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.

Hospitality is a work of heart ,
Join us and become a Heartist ®.

Job Description

We are seeking a Saudi experienced Front Office Manager to join our team in Jeddah, Saudi Arabia. As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations, ensuring exceptional guest experiences, and leading a high-performing team.

• Manage daily front office operations, including check-ins, check-outs, and guest inquiries
• Lead, train, and mentor the front office team to deliver outstanding customer service
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee room inventory management and maximize revenue through effective yield management
• Resolve guest concerns promptly and professionally to maintain high levels of guest satisfaction
• Collaborate with other departments to ensure seamless guest experiences
• Monitor and analyze key performance indicators to drive continuous improvement
• Ensure compliance with hotel policies, procedures, and local regulations
• Manage staff schedules and payroll processing for the front office team
• Implement and maintain quality control standards for all front office operationsStay updated on industry trends and incorporate innovative practices to enhance guest experiences

Additional Information

Requirements

• Hotel experience in the same position
• Saudi only