Front Office Duty Manager

InterContinental Hotels Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global hotel chain located in Riyadh is seeking a Front Office Supervisor to manage all front office operations, including guest check-in/out and concierge services. The ideal candidate will lead the front office team, ensure compliance with brand standards, and resolve guest complaints efficiently. Key qualifications include proven supervisory experience, strong leadership, and excellent customer service skills. Join us in delivering outstanding hospitality in a dynamic environment.

Qualifications

• Proven experience in front office operations and supervisory roles.
• Strong leadership, communication, and problem-solving skills required.
• Familiarity with hotel property management systems (PMS) is essential.

Responsibilities

• Supervise all front office operations during your shift.
• Manage and resolve guest complaints and special requests.
• Lead and motivate the front office team.

Skills

Front office operations experience

Leadership skills

Excellent customer service

Problem-solving skills

Ability to work under pressure

Flexibility for shifts

Tools

Hotel Property Management Systems (PMS)

Job description

Key Responsibilities

• Supervise all front office operations during your shift, including guest check‑in/out and concierge services.
• Manage and resolve guest complaints and special requests promptly and professionally.
• Lead, motivate, and support the front office team to deliver outstanding service.
• Ensure compliance with IHG brand standards, policies, and procedures.
• Monitor cash handling, billing processes, and audit procedures.
• Coordinate with other departments to address guest needs and operational issues.
• Prepare and review shift reports and communicate relevant information to management.
• Assist with staff training and development.

Key Skills & Experience

• Proven experience in front office operations and supervisory roles.
• Strong leadership, communication, and problem‑solving skills.
• Excellent customer service and conflict resolution abilities.
• Familiarity with hotel property management systems (PMS).
• Ability to work under pressure and manage multiple tasks.
• Flexibility to work shifts, including nights, weekends, and holidays.

At IHG, we care about our people and guests.

Join us and be part of a global family dedicated to delivering True Hospitality for Good.