Front Office Data Entry Clerk - Saudi Talent

Rotana Hotels; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain in Saudi Arabia is seeking a Front Office Data Entry Clerk to manage guest passport information and ensure efficient communication with the Police Department. Candidates should have experience in similar roles, fluency in both English and Arabic, and strong computer skills. The position offers a dynamic work environment focused on customer service excellence.

Qualifications

• Previous experience in a similar position.
• Fluency in both written and spoken English and Arabic.
• Well-versed with computer skills.

Responsibilities

• Forward passport information by email to the Police Department.
• File all passport copies per day and hand them over to the concierge.
• Work with computer and scanner to send information.
• Maintain an organized filing system.

Skills

Fluency in written and spoken English

Fluency in written and spoken Arabic

Computer skills

Exceptional communication skills

Customer care aptitude

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Office Data Entry Clerk you are responsible to forward passport information of hotel guests on the day of their arrival by email to the Police Department and your role will include key responsibilities such as:

• Pick up passport copies at the designated area
• File all passport copies per day and hand it over to the concierge
• Work with computer and scanner to send all the necessary information
• Maintain an up to date knowledge of the hotel and services
• Prioritize and perform accordingly to ensure that data’s are handled immediately with speed and efficiency
• Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required

Skills & Experience

You should ideally have previous experiences in a similar position. You must also have fluency in both written and spoken English, as well as Arabic and be well versed with computer skills.

Knowledge & Competencies

The ideal candidate will be an enthusiastic and committed individual who has exceptional communication skills and strives to finish every task promptly and accurately with an eye for detail. You are vibrant and innovative, outgoing and with a high aptitude for customer care, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork