Front Office Data Entry Clerk - Saudi Talent

Rotana Hotel Management Corporation PJSC; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prominent hotel management company in the Makkah Region is seeking a Front Office Data Entry Clerk. The successful candidate will handle guest passport information, ensuring urgent and accurate data management. English and Arabic fluency, along with strong computer skills, are required. This position promises a dynamic environment with a focus on customer service.

Qualifications

• Previous experience in a similar position is preferred.
• Fluency in both written and spoken English and Arabic is essential.
• Proficient in computer usage.

Responsibilities

• Forward passport information to the Police Department.
• Pick up and file passport copies daily.
• Work with computer and scanner for data entry.
• Maintain an organized filing system.

Skills

Fluency in English

Fluency in Arabic

Computer skills

Exceptional communication skills

Customer care aptitude

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Office Data Entry Clerk you are responsible to forward passport information of hotel guests on the day of their arrival by email to the Police Department and your role will include key responsibilities such as:

• Pick up passport copies at the designated area
• File all passport copies per day and hand it over to the concierge
• Work with computer and scanner to send all the necessary information
• Maintain an up to date knowledge of the hotel and services
• Prioritize and perform accordingly to ensure that data’s are handled immediately with speed and efficiency
• Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required

Education, Qualifications & Experiences

You should ideally have previous experiences in a similar position. You must also have fluency in both written and spoken English, as well as Arabic and well versed with Computer skills.

Knowledge & Competencies

The ideal candidate will be an enthusiastic and committed individual who has exceptional communication skills and strives to finish every task promptly and accurately with an eye for detail. You are vibrant and innovative, outgoing and with a high aptitude for customer care, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork