Front Office Agent (Night Shift)

Accor Hotels; Al Khobar; On-site; SAR 24,000 - 36,000; Full time

Job summary

A leading hotel company in Al Khobar, Saudi Arabia, is seeking enthusiastic individuals to provide exceptional guest service as part of their team. Responsibilities include greeting guests, managing check-ins/outs, performing nightly audits, and promoting hotel facilities. The ideal candidate will possess strong communication skills and be flexible with working hours, including weekends and holidays. Join a dynamic team and help create memorable experiences for guests.

Qualifications

• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in English (additional languages are a plus).
• Flexible with working hours, including weekends and holidays.

Responsibilities

• Greet and respond to guest requests while providing exceptional service.
• Perform nightly reconciliation of accounts, payments, and reports.
• Balance room charges, cash transactions, and receipts.
• Prepare and submit daily night audit reports to management.
• Responsible for check-in/out process, collecting payment and settling accounts.
• Take initiative to add a personalized experience.
• Proudly promote hotel facilities and enhance guests’ stays.

Skills

Strong communication and interpersonal skills

Ability to work in a fast-paced environment

Proficiency in English

Flexible with working hours

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Greet and respond to guest requests while providing exceptional service
• Perform nightly reconciliation of accounts, payments, and reports.
• Balance room charges, cash transactions, and receipts.
• Prepare and submit daily night audit reports to management.
• Responsible for check-in/out process, collecting payment and settling accounts as per standards, as well as taking and entering restaurant take away orders
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Follow all hotel and departmental policies and procedures, as well as health & safety protocols

Qualifications

• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in English (additional languages are a plus).
• Flexible with working hours, including weekends and holidays.