Front Office Agent

Wyndham Hotels and Resorts Inc; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain in Riyadh is seeking a Front Office Agent responsible for providing exceptional customer service. The role includes greeting guests, managing check-in and check-out processes, and addressing guest inquiries. Ideal candidates should possess excellent communication skills, multitasking abilities, and a friendly demeanor, ensuring a seamless guest experience. This position is crucial in maintaining high customer satisfaction within the hotel environment.

Qualifications

• Experience in customer service roles preferred.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and welcome guests upon arrival.
• Efficiently handle the check-in and check-out process.
• Manage room reservations, cancellations, and modifications.
• Answer phone calls and respond to emails.
• Address and resolve guest complaints or issues.
• Prepare and review guest bills accurately.
• Work closely with other hotel departments.
• Maintain accurate records of guest information.

Skills

Exceptional customer service

Excellent communication skills

Ability to multitask

Friendly demeanor

Job description

Job Summary

Job Summary: The Front Office Agent is responsible for providing exceptional customer service to guests, ensuring a smooth check-in and check-out process, and addressing any guest inquiries or concerns. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Guest Services: Greet and welcome guests upon arrival, provide information about hotel facilities and services, and assist with any special requests.
• Check-In/Check-Out: Efficiently handle the check-in and check-out process, including verifying guest information, processing payments, and issuing room keys.
• Reservations: Manage room reservations, cancellations, and modifications, ensuring accuracy and attention to detail.
• Communication: Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally.
• Problem Resolution: Address and resolve guest complaints or issues, escalating to management when necessary.
• Billing: Prepare and review guest bills, ensuring all charges are accurate and properly documented.
• Team Collaboration: Work closely with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
• Record Keeping: Maintain accurate records of guest information, reservations, and transactions.