Front Office Agent

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 30,000 - 40,000; Full time

Job summary

A global hospitality company in Makkah is looking for a Front Office Agent to engage with VIP Guests throughout their stay. Key responsibilities include managing guest check-ins, coordinating room allocations, and providing exceptional customer service. Candidates must possess excellent communication skills, a passion for guest service, and experience in guest relations. Join a team dedicated to creating remarkable hospitality experiences.

Qualifications

• Must be organized with attention to detail.
• Excellent communication skills are necessary.
• Must have guest relations experience.

Responsibilities

• Coordinate VIP guest check-ins and room allocations.
• Manage the Guest Relations Desk in the hotel lobby.
• Serve as main point of contact for VIP guests.

Skills

Calm, efficient, and organized with great attention to detail

Excellent personal presentation and communication skills

Passion for delivering exceptional levels of Guest service

Ability to multi-task while maintaining a positive attitude

Computer literate and able to navigate through Company systems

Professional manner with an emphasis on hospitality and guest service

Guest relations experience in hotel or leisure sectors

Proven ability to listen and respond to demanding Guest needs

Conflict resolution experience

Cash handling experience

Job description

Front Office Agent

Job Number: HOT0C6A2

Work Locations

Doubletree by Hilton, Jabal Omar Um Alquraa & Ibrahim Alkhalil Streer Makkah 21955

A Front Office Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Front Office Agent team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Front Office Agent Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Agent team truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest check‑in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check‑in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

What are we looking for?

Front Office Agent Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi‑task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience
• Cash handling experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!