Front Desk Team Lead — Guest Experience & Operations

Al Manakha Rotana; Medina Province; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading hotel organization in Saudi Arabia is seeking an experienced Front Desk Manager to oversee all receptionist duties and front desk operations. The ideal candidate will ensure efficient service delivery, manage a team, and handle guest inquiries. Strong leadership, organizational skills, and fluency in English are required. This role offers an opportunity to enhance customer experiences in a dynamic environment.

Qualifications

• Proven experience in a front desk management role.
• Strong leadership and organizational skills.
• Excellent communication and customer service abilities.

Responsibilities

• Supervise and manage a team of receptionists and front desk staff.
• Ensure all front desk operations run smoothly and efficiently.
• Handle guest inquiries and provide information about the organization.
• Coordinate with other departments to ensure guest needs are met.
• Train new staff members on front desk procedures and customer service standards.
• Manage schedules and ensure adequate coverage at the front desk.
• Address any issues or complaints from guests in a timely and professional manner.
• Implement procedures to improve efficiency and customer service at the front desk.

Skills

Strong communication and interpersonal skills

Excellent customer service skills

Organizational and multitasking abilities

Attention to detail

Problem-solving skills

Knowledge of hotel operations

Leadership and team management skills

Computer proficiency

Ability to remain calm under pressure

Conflict resolution skills

Fluent English language

Education

Bachelor's degree in business administration or related field

Job description

A leading hotel organization in Saudi Arabia is seeking an experienced Front Desk Manager to oversee all receptionist duties and front desk operations. The ideal candidate will ensure efficient service delivery, manage a team, and handle guest inquiries. Strong leadership, organizational skills, and fluency in English are required. This role offers an opportunity to enhance customer experiences in a dynamic environment.