Front Desk Shift Leader: Guest Service Champion

Hilton; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking a Shift Leader to supervise Reception operations at Doubletree by Hilton in Makkah. This role requires exceptional customer service skills and the ability to lead a team while managing front office responsibilities. Candidates should have prior customer-focused experience and possess strong communication and IT skills. Attractive benefits and opportunities for growth are provided.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Committed to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work on your own or as part of a team.
• Competent level of IT proficiency.

Responsibilities

• Supervise Reception operations to ensure exceptional customer service.
• Support Team Members with Guest requests and inquiries.
• Monitor Front Office Team performance and training.
• Drive sales revenues and promote hotel services.
• Conduct ongoing training programs.

Skills

Customer service experience

Positive attitude

Communication skills

IT proficiency

Job description

A leading global hospitality company is seeking a Shift Leader to supervise Reception operations at Doubletree by Hilton in Makkah. This role requires exceptional customer service skills and the ability to lead a team while managing front office responsibilities. Candidates should have prior customer-focused experience and possess strong communication and IT skills. Attractive benefits and opportunities for growth are provided.