Front Desk Receptionist

Redington Gulf; Riyadh Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

An IT services company located in Riyadh is seeking a Front Desk Receptionist to manage front desk operations and provide administrative support. The ideal candidate will have exceptional communication skills, strong organization abilities, and prior experience in a receptionist role. Fluency in English and Arabic is highly preferred to cater to a diverse clientele.

Qualifications

• Exceptional communication skills, both verbal and written.
• Strong organizational skills with the ability to multitask.
• Proficiency in using office software, including Microsoft Office.
• Demonstrated ability to maintain confidentiality.
• A friendly and approachable demeanor with customer service focus.
• Fluency in both English and Arabic is a plus.

Responsibilities

• Greet and welcome guests as they arrive.
• Manage incoming calls and direct them appropriately.
• Handle scheduling and appointment management.
• Maintain the reception area and ensure it’s presentable.
• Assist with administrative tasks, such as data entry.
• Coordinate with IT support for technical issues.
• Provide information about the company to clients.

Skills

Communication Skills

Organizational Skills

Technical Proficiency

Customer Service Orientation

Problem-Solving Skills

Tools

Microsoft Office Suite

Job description

We are seeking a dynamic and professional Front Desk Receptionist to join our team at our IT services company located in Al Olaya, Riyadh. The ideal candidate will be the first point of contact for our clients and visitors, embodying the values and professionalism of our organization. This role involves managing front desk operations, ensuring a welcoming environment, and providing administrative support to enhance our office's efficiency. As a Front Desk Receptionist, you will be responsible for facilitating communication between various departments and clients, handling inquiries, and contributing to a positive office atmosphere.

Responsibilities:

1. Greet and welcome guests as they arrive at the office, ensuring a friendly and professional first impression.
2. Manage incoming calls, directing them to the appropriate personnel and taking messages when necessary.
3. Handle scheduling and appointment management for meetings and conferences, ensuring all parties are informed and prepared.
4. Maintain the reception area and ensure it is tidy and presentable, with all necessary materials and resources readily available.
5. Assist with administrative tasks such as data entry, filing, and maintaining office supplies inventory.
6. Coordinate with IT support to resolve technical issues related to office equipment and communication systems.
7. Provide information about the company and its services to clients and visitors, enhancing their understanding and experience.
8. Manage outgoing mail and packages, ensuring timely delivery and proper documentation.
9. Support the HR team with onboarding new employees by preparing necessary documentation and orientation materials.
10. Contribute to a positive team environment by collaborating with colleagues and participating in company events.

Preferred Candidate:

1. Exceptional communication skills, both verbal and written, to interact effectively with clients and staff.
2. Strong organizational skills with the ability to multitask and prioritize duties effectively in a fast-paced environment.
3. Proficiency in using office software, including Microsoft Office Suite and other relevant tools.
4. Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
5. A friendly and approachable demeanor, with a strong customer service orientation.
6. Flexibility and adaptability to changing situations and the ability to work independently as well as part of a team.
7. Attention to detail and a proactive approach to problem-solving.
8. Previous experience in a receptionist or administrative role is preferred.
9. Knowledge of basic IT services and terminology is an advantage.
10. Fluency in both English and Arabic is a plus to cater to a diverse clientele.

Skills

• Communication Skills: Effective communication is crucial for a Front Desk Receptionist, as they interact with clients, visitors, and staff. Strong verbal and written skills ensure clear and professional exchanges.
• Organizational Skills: The ability to manage multiple tasks and prioritize effectively is essential for maintaining an efficient front desk operation and supporting various administrative functions.
• Technical Proficiency: Familiarity with office software such as Microsoft Office Suite and scheduling tools enhances productivity and facilitates smooth operations.
• Customer Service Orientation: A strong focus on providing excellent service contributes to a positive experience for clients and visitors, reflecting the company’s commitment to quality.
• Problem-Solving Skills: The ability to address issues proactively and find solutions is vital in a busy office environment, ensuring minimal disruption to operations.