Front Desk Manager - Saudi Talent

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel in the Makkah Region is seeking passionate Front Office professionals to deliver high levels of customer service. Candidates should have a hospitality degree, experience in the Front Office Department, and be fluent in English. This role involves guest interaction, revenue maximization through up-selling, and promoting hotel services. Successful candidates will exhibit strong problem-solving skills and the ability to thrive under pressure.

Qualifications

• Previous experience in Front Office Department within a hotel.
• Fluency in written and spoken English.
• Immaculate personal presentation.

Responsibilities

• Elicit guest feedback and ensure action to maximize satisfaction.
• Maximize room revenue through up-selling.
• Promote loyalty programs and in-house facilities.

Skills

Customer service

Effective Communication

Problem-solving

Teamwork

Revenue maximization

Education

Degree in hospitality field

Tools

Opera

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies

Skills

Education, Qualifications & Experiences

You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results