Front Desk Manager: Elevate Guest Experience & Revenue

Rotana Hotels; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hospitality company in the Makkah region is seeking a Front Desk Manager to oversee Front Office operations. The ideal candidate will have a degree in hospitality, excellent guest service skills, and experience in hotel front office management. Responsibilities include maximizing room revenue, leading the team, and ensuring guest satisfaction. Fluency in English and familiarity with Opera are highly regarded.

Qualifications

• Fluency in written and spoken English.
• Immaculate personal presentation.
• Ability to solve problems effectively.

Responsibilities

• Ensure end of day procedures and reports are completed accurately.
• Maximize room revenue through up-selling.
• Promote loyalty programs and hotel events.
• Lead and coach team for exceptional guest service.

Skills

Guest service

Communication

Problem-solving

Team leadership

Education

Degree in Hospitality

Tools

Opera

Job description

A leading hospitality company in the Makkah region is seeking a Front Desk Manager to oversee Front Office operations. The ideal candidate will have a degree in hospitality, excellent guest service skills, and experience in hotel front office management. Responsibilities include maximizing room revenue, leading the team, and ensuring guest satisfaction. Fluency in English and familiarity with Opera are highly regarded.