Front Desk Manager

Al Khozama Hotel & Residences KAUST; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel in Jeddah is seeking a Sales Manager to oversee front office operations. This role involves ensuring exceptional guest service and managing a team of front desk employees. The ideal candidate will have 2–4 years of supervisory experience in hospitality, strong leadership abilities, and excellent communication skills. The position offers a competitive salary and professional development opportunities.

Benefits

Competitive salary and benefits package

Opportunity to work with a luxury hotel brand

Professional development and growth

Qualifications

• Minimum 2–4 years of experience in Front Office supervision; managerial experience preferred.
• Excellent communication and guest-service orientation.
• Ability to handle stressful situations and resolve issues quickly.

Responsibilities

• Ensure exceptional guest service and smooth check-in/check-out processes.
• Supervise front desk, concierge, and guest services operations.
• Train and evaluate front desk employees.

Skills

Leadership skills

Guest service orientation

Problem-solving ability

Organizational skills

Education

Bachelor’s degree in Hotel Management

Tools

Hotel PMS systems (e.g., Opera)

Job description

Job Title: Sales Manager for 5* Hotel in Jeddah

Hotel Name: Al Khozama Hotel & Residences KAUST

Location: Thuwal Jeddah , Saudi Arabia

Experience: Minimum 2–4 years of experience in Front Office supervision; managerial experience preferred within the hospitality industry

Responsibilities

Guest Services

• Ensure all guests receive a warm, professional, and efficient welcome.
• Oversee check-in, check-out, room assignments, and guest inquiries.
• Handle and resolve guest complaints quickly and professionally.
• Monitor guest satisfaction scores and implement improvements where needed.

Front Office Operations

• Supervise front desk, concierge, bell desk, and guest services operations.
• Ensure full adherence to hotel policies, procedures, and service standards.
• Review daily arrival, departure, and occupancy reports.
• Ensure proper room inventory management to maximize revenue.

Team Leadership

• Train, schedule, develop, and evaluate front desk employees.
• Provide coaching and performance feedback to enhance service standards.
• Maintain high team morale and foster a positive work environment.
• Support employee recognition and L&D initiatives.

Financial & Administrative

• Assist in preparing departmental budgets, forecasts, and staffing plans.
• Ensure accurate billing, posting, and cashiering procedures.
• Monitor cost control measures, overtime, and payroll efficiency.
• Analyze daily revenue reports and suggest performance improvements.

Communication & Coordination

• Maintain good coordination with housekeeping, maintenance, reservations, and other departments.
• Lead daily shift briefings and pass all relevant information to the team.
• Communicate policy changes and operational updates to staff.

What We Offer

• Competitive salary and benefits package
• Opportunity to work with a luxury hotel brand
• Professional development and growth

Role Description

This is a full‑time on‑site role located in Jeddah. As a Front Desk Manager at AL Khozema Hotel and Residences in KAUST, you will be responsible for overseeing the daily operations of the front office department, ensuring exceptional guest service, smooth check‑in/check‑out processes, and effective team leadership. The role requires strong hospitality skills, problem‑solving ability, and a commitment to achieving guest satisfaction and departmental targets.

Qualifications

• Bachelor’s degree in Hotel Management or related field (preferred).
• Minimum 2–4 years of experience in Front Office supervision; managerial experience preferred.
• Strong leadership and team management skills.
• Excellent communication and guest‑service orientation.
• Ability to handle stressful situations and resolve issues quickly.
• Familiarity with hotel PMS systems (e.g., Opera,, etc.).
• Strong organizational and time‑management abilities.
• Fluent in English; additional languages are an advantage.

Key Competencies

• Professional appearance and demeanor
• Customer service excellence
• Problem‑solving and decision‑making
• Training and people development
• Financial awareness
• Teamwork and collaboration