Front Desk & Guest Experience Specialist

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel in Makkah is seeking a Guest Service Agent to provide exceptional guest service. Responsibilities include checking in guests, addressing queries, and ensuring a consistently high standard of service. The ideal candidate should hold a degree in hospitality and have previous hotel experience, excellent communication skills, and the ability to work well in a team-oriented environment. This position offers an opportunity to enhance your career in the hospitality industry.

Qualifications

• Must have previous experience in the Front Office Department within a hotel.
• Excellent written and verbal English communication skills required.
• Strong interpersonal and problem-solving abilities are essentials.

Responsibilities

• Provide friendly and professional service to guests.
• Check in and check out guests per established SOPs.
• Maintain the Guest Service Desk operational and stocked.

Skills

Customer Service

English Communication

Teamwork

Adaptability

Education

Degree in Hospitality

Tools

Opera Software

Job description

A leading hotel in Makkah is seeking a Guest Service Agent to provide exceptional guest service. Responsibilities include checking in guests, addressing queries, and ensuring a consistently high standard of service. The ideal candidate should hold a degree in hospitality and have previous hotel experience, excellent communication skills, and the ability to work well in a team-oriented environment. This position offers an opportunity to enhance your career in the hospitality industry.