Front Desk Agent

SportPlex Saudi Arabia; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading sports facility in Jeddah is seeking a friendly front desk team member to welcome visitors and provide exceptional service. Responsibilities include member registration, booking services, and ensuring a tidy front desk area. Ideal candidates will have at least 1 year of hospitality experience and strong communication skills in Arabic and English. Join us in transforming the sports landscape.

Qualifications

• 1 year of proven Hospitality / Front desk Experience.
• Previous experience in the sports, fitness, hospitality, or leisure industry preferred.

Responsibilities

• Welcome members warmly and answer their questions.
• Process new member registrations and handle membership fee payments.
• Book courts, fields, or equipment for members.
• Accurately process transactions using the point-of-sale (POS) system.
• Ensure the front desk area is tidy and organized.
• Respond to phone calls and handle complaints professionally.

Skills

Communication (Arabic and English)

Customer focus

Problem Solving

Presentable

Accountability

Team player

Job description

Who we are :

We are committed to transforming the sports landscape by introducing innovative concepts and providing international-grade facilities. And create a welcoming destination for families to enjoy fitness and fun, foster local talent, and build a platform for healthy competition.

About the job:

We’re looking for a friendly, service-oriented team member to be the first point of contact for our members. You’ll welcome visitors warmly, ensure they feel valued and comfortable from the moment they arrive, provide prompt and courteous assistance, address inquiries and concerns, and deliver an exceptional members service experience throughout their visit.

Job Accountabilities:

• Welcome members warmly, answer their questions, and provide information about the facility's services, classes, and amenities.
• Process new member registrations, update existing member information, and handle membership fee payments.
• Book courts, fields, or equipment for members, and schedule appointments for personal trainers, fitness assessments, or other services.
• Accurately process transactions for memberships, merchandise, and facility rentals using the point-of-sale (POS) system.
• Ensure the front desk area is tidy and organized, and monitor the lobby and common areas for cleanliness, reporting any issues to the line Manager.
• Respond to phone calls from members and potential customers and professionally handle and resolve any complaints or problems that may arise.

Required Competencies:

• Communication ( Arabic and English )
• Customer focus
• Problem Solving
• Presentable
• Accountability
• Team player

Experience:

• 1 year of proven Hospitality / Front desk Experience .
• Previous experience in the sports, fitness, hospitality, or leisure industry preferred Guest Management .