Food and Beverage Order Taker

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Food and Beverage Order Taker at their location in Makkah. You will be responsible for handling guest requests, maintaining service standards, and coordinating office traffic. A Grade School education is required. The ideal candidate will demonstrate professionalism and maintain calm during emergencies. Join a team dedicated to exceptional guest experiences.

Responsibilities

• Handle team member and guest requests by delegating to the appropriate individuals and follow up.
• Maintain the computerized Work Order System, logging and recording all service requests.
• Respond to all emergency calls including monitoring the alarm system.
• Dispatch and direct the proper crafts to the location and notify departments.
• Coordinate and control all office traffic.
• Present a positive, professional, and courteous image to ensure guest satisfaction.
• Maintain the brand's high quality standards.
• Ability to remain calm and perform during emergency situations.

Education

Grade School education

Job description

Job Description - Food and Beverage Order Taker (HOT0C3MU)

Food and Beverage Order Taker (HOT0C3MU)

Work Locations

Doubletree by Hilton, Jabal Omar Um Alquraa & Ibrahim Alkhalil Streer Makkah 21955

What will I be doing?

As a Food and Beverage Order Taker, you will be responsible for performing the following tasks to the highest standards:

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Respond to all emergency calls which includes monitoring the alarm system
• Dispatch and direct the proper crafts to the location, notifying other departments and the alarm-company of the situation
• Coordinate and control all office traffic
• Present a positive, professional, and courteous image, to ensure guest satisfaction
• Maintain the brand's high quality standards
• Ability to remain calm and perform all essential functions during emergency situations

What are we looking for?

A Food and Beverage Order Taker serving Hilton Brand Hotels is always working on behalf of our guests and with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Grade School education

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!