Food and Beverage Coordinator - Saudi Talent

Rotana Hotels; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel management company in Saudi Arabia seeks a candidate for a role in the Food & Beverage Department. Responsibilities include controlling quality levels, managing guest feedback, and supervising events. Ideal candidates will have a degree in hospitality, fluency in English/French, and excellent interpersonal skills. Previous minor leadership experience is considered a plus.

Qualifications

• Degree in hospitality with maximum one year of experience in a similar role.
• Fluency in written and spoken English/French essential.
• Experience in minor leadership and supervisory roles is a plus.

Responsibilities

• Control and analyze quality levels of products and guest satisfaction.
• Handle food and beverage correspondence promptly.
• Ensure compliance with brand standards and policies.

Skills

Fluency in English/French

Customer service orientation

Proactive personality

Leadership skills

Team player

Education

Degree in hospitality

Tools

Micros

Job description

Job Description

• Assist in controlling and analyzing quality levels of products and service, Guest satisfaction, merchandising and marketing.
• Handle all incoming and outgoing food and beverage correspondence including guest's feedback promptly and accurately.
• Administer all mail going in and out of the F&B Admin office.
• Assist in the F&B planning process, communication and potential documentation/records management.
• Ensure the smooth and efficient running of the Food & Beverage Department by ensuring that coordination, administration, communication functions and duties of the department.
• Manage guest queries in a timely and efficient manner.
• Ensure compliance of brand standards and policies.
• Supervise small events as required.
• Establish and maintain effective Employee relations.
• Develop formal training plans and conduct on the job training sessions for Food & Beverage Department Employees.
• Attend and contribute to weekly Food & Beverage Departmental meetings.
• Inform the Food & Beverage Department on a daily basis of all relevant information on operational matters.

Skills

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with a maximum of one-year experience in a similar role. You must also have fluency in both written and spoken English/French and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.