Floor Supervisor - Tammayaz

Pullman Hotels & Resorts; Medina Province; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hospitality establishment in Saudi Arabia seeks an experienced Rooms Supervisor. You will create exceptional guest journeys, lead day-to-day operations, and handle guest concerns. The ideal candidate has a service-focused personality and previous leadership experience. Join us and make a positive impact while enjoying employee benefits like global discounts and development opportunities.

Benefits

Employee benefit card with discounts worldwide

Learning programs

Opportunity for talent development

Participation in Corporate Social Responsibility activities

Qualifications

• Previous experience in a similar leadership role is an asset.
• Service focused personality is essential.
• Strong interpersonal and problem solving abilities.

Responsibilities

• Lead and supervise the day-to-day operation of the department.
• Handle guest concerns and ensure memorable moments.
• Ensure employees are informed about priorities.

Skills

Service focused personality

Strong interpersonal skills

Problem solving abilities

Tools

Opera

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Job Description

Rooms Supervisor

Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• Lead and supervise the day‑to‑day operation of the department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

Qualifications

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.