Floor supervisor (Saudi Only)

Accor; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel group in Madinah, Saudi Arabia, is seeking a detail-oriented Floor Supervisor to oversee housekeeping operations. You will lead a team, ensure high cleanliness standards, and contribute to guest satisfaction. Strong leadership skills and experience in the hospitality industry are required. The role offers a supportive environment for personal and professional growth.

Benefits

Exclusive benefits

Career opportunities

Qualifications

• Experience as a Floor Supervisor or in a similar role within hospitality.
• Ability to work flexible hours, including weekends and holidays.
• Fluency in English, knowledge of Arabic is a plus.

Responsibilities

• Oversee cleaning and maintenance of guest rooms and public areas.
• Supervise housekeeping staff and provide guidance.
• Conduct inspections to ensure standards compliance.

Skills

Leadership and team management

Verbal and written communication

Problem-solving skills

Attention to detail

Customer-focused approach

Knowledge of health and safety procedures

Tools

Property management systems

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.

At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart

Job Description

We are seeking a detail-oriented and efficient Floor Supervisor to join our team in Madinah, Saudi Arabia. As a Floor Supervisor, you will play a crucial role in ensuring the highest standards of cleanliness and guest satisfaction in our establishment.

Responsibilities

• Oversee and coordinate the cleaning and maintenance of guest rooms and public areas
• Supervise and lead a team of housekeeping staff, providing guidance and support
• Conduct regular inspections to ensure compliance with cleanliness standards and brand guidelines
• Manage inventory of cleaning supplies and equipment, ensuring optimal stock levels
• Respond promptly to guest requests and concerns, maintaining a customer-focused approach
• Collaborate with other departments to ensure seamless operations and guest satisfaction
• Implement and monitor health and safety procedures to maintain a safe working environment
• Train and develop team members to enhance their skills and performance
• Prepare and maintain accurate records and reports related to housekeeping operations
• Contribute to the continuous improvement of housekeeping processes and procedures

Qualifications

• Proven experience as a Floor Supervisor or in a similar role within the hospitality industry
• Strong leadership and team management skills
• Excellent verbal and written communication abilities
• Proficiency in using property management systems and other relevant software
• Thorough understanding of housekeeping standards and best practices
• Experience in implementing and monitoring health and safety procedures
• Demonstrated problem-solving skills and ability to make quick decisions
• Keen attention to detail and commitment to maintaining high standards of cleanliness
• Ability to work flexible hours, including weekends and holidays
• Knowledge of local customs and culture in Madinah, Saudi Arabia (preferred)
• Fluency in English; knowledge of Arabic is a plus