Floor supervisor (Saudi Only)

AccorHotel; Medina; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hospitality establishment in Madinah, Saudi Arabia, is seeking an efficient Floor Supervisor. You will oversee housekeeping operations, ensuring cleanliness and guest satisfaction. Ideal candidates have proven experience in the hospitality industry and strong leadership skills. This role requires flexibility to work varying hours and a focus on maintaining high standards. Knowledge of local culture is preferred.

Qualifications

• Proven experience as a Floor Supervisor or in a similar role within the hospitality industry.
• Ability to work flexible hours, including weekends and holidays.
• Fluency in English; knowledge of Arabic is a plus.

Responsibilities

• Oversee and coordinate cleaning and maintenance of guest rooms and public areas.
• Supervise and lead a team of housekeeping staff.
• Conduct regular inspections to ensure compliance with cleanliness standards.

Skills

Strong leadership skills

Excellent communication

Problem-solving skills

Attention to detail

Tools

Property management systems

Job description

Job Description

We are seeking a detail-oriented and efficient Floor Supervisor to join our team in Madinah, Saudi Arabia. As a Floor Supervisor, you will play a crucial role in ensuring the highest standards of cleanliness and guest satisfaction in our establishment.

• Oversee and coordinate the cleaning and maintenance of guest rooms and public areas
• Supervise and lead a team of housekeeping staff, providing guidance and support
• Conduct regular inspections to ensure compliance with cleanliness standards and brand guidelines
• Manage inventory of cleaning supplies and equipment, ensuring optimal stock levels
• Respond promptly to guest requests and concerns, maintaining a customer-focused approach
• Collaborate with other departments to ensure seamless operations and guest satisfaction
• Implement and monitor health and safety procedures to maintain a safe working environment
• Train and develop team members to enhance their skills and performance
• Prepare and maintain accurate records and reports related to housekeeping operations
• Contribute to the continuous improvement of housekeeping processes and procedures

Qualifications

• Proven experience as a Floor Supervisor or in a similar role within the hospitality industry
• Strong leadership and team management skills
• Excellent verbal and written communication abilities
• Proficiency in using property management systems and other relevant software
• Thorough understanding of housekeeping standards and best practices
• Experience in implementing and monitoring health and safety procedures
• Demonstrated problem-solving skills and ability to make quick decisions
• Keen attention to detail and commitment to maintaining high standards of cleanliness
• Ability to work flexible hours, including weekends and holidays
• Knowledge of local customs and culture in Madinah, Saudi Arabia (preferred)
• Fluency in English; knowledge of Arabic is a plus