Floor Supervisor

AccorHotel; Medina; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hospitality chain in Madinah is seeking a Floor Supervisor who will ensure the highest standards of cleanliness and guest satisfaction. The role requires supervisory experience in hospitality, excellent communication skills, and the ability to manage a team effectively. Candidates should have a high school diploma and at least 3 years of related experience. This position offers a unique opportunity to work in a fast-paced environment, maintaining high service standards.

Qualifications

• Minimum of 3 years experience in a related role, such as room attendant or housekeeper.
• Proven supervisory experience in a hospitality environment.
• Fluency in English preferred; Arabic is a plus.

Responsibilities

• Supervise, train, and evaluate performance of assigned staff.
• Conduct regular inspections of assigned areas to ensure cleanliness.
• Coordinate staff schedules and respond to guest requests.

Skills

Leadership and team management

Excellent communication

Detail-oriented

Time management

Customer service orientation

Education

High school diploma or equivalent

Some college education preferred

Job description

Job Description

We are seeking a detail-oriented and customer-focused Floor Supervisor to join our team in Madinah, Saudi Arabia. As a Floor Supervisor, you will play a crucial role in ensuring the highest standards of cleanliness and guest satisfaction in our facility. This position requires a motivated individual who can efficiently manage a team while maintaining a professional and organized work environment.

• Supervise, train, and evaluate the performance of assigned staff, including room attendants, housekeepers, and other cleaning personnel
• Ensure all cleaning procedures are completed to the facility's standards and assist where necessary to maintain optimal service
• Conduct regular inspections of assigned areas to maintain cleanliness, sanitation, and organization
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels at all times
• Coordinate staff schedules, breaks, and assignments to maximize efficiency and coverage
• Respond promptly to guest requests and complaints, ensuring timely resolution and guest satisfaction
• Maintain accurate records and documentation, including staff attendance, room status, and maintenance issues
• Collaborate with other departments to address any facility-wide concerns or special requests
• Implement and enforce safety protocols and proper handling of cleaning chemicals
• Conduct regular team meetings to communicate updates, address concerns, and motivate staff
• Assist in developing and implementing new procedures to improve efficiency and quality of service

Qualifications

• High school diploma or equivalent; some college education preferred
• Minimum of 3 years of experience in a related role, such as room attendant or housekeeper
• Proven supervisory experience in a hospitality or service-oriented environment
• Thorough knowledge of cleaning techniques, equipment usage, and chemical handling
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Basic English language skills required; fluency in English (verbal and non-verbal) preferred
• Fluency in Arabic or another second language is a plus
• Proficiency in basic mathematical calculations
• Previous guest relations training is advantageous
• Ability to work flexible hours, including weekends and holidays
• Physical stamina to be on feet for extended periods and perform cleaning tasks when necessary
• Familiarity with local customs and etiquette in Madinah, Saudi Arabia
• Proficiency in using computer systems for record-keeping and communication
• Detail-oriented with strong organizational and time management skills
• Ability to work efficiently under pressure and meet deadlines