First-Line IT Support and Operations Engineer

Advansys; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A technology company in Saudi Arabia is seeking an L1 Support and Operations Engineer to provide first-line technical support and monitor system operations. This role requires experience in resolving basic technical issues and collaborating with higher-level support teams. Candidates should have familiarity with Windows and Linux, as well as ITIL certification. The position focuses on ensuring the operational availability of IT services and requires strong troubleshooting skills.

Qualifications

• Minimum of one year of hands-on experience in technical support or system operations.
• Proven track record in handling and resolving IT incidents.

Responsibilities

• Monitor systems, servers, and applications to ensure operational availability.
• Handle and resolve Level 1 incidents and service requests.
• Escalate unresolved or complex issues to L2/L3 support teams.
• Track, document, and update incidents using ITSM tools.

Skills

Basic knowledge of Windows and Linux operating systems

Familiarity with monitoring tools

Basic understanding of networking

Education

ITIL Foundation certification or equivalent

Tools

ITSM tools

Job description

A technology company in Saudi Arabia is seeking an L1 Support and Operations Engineer to provide first-line technical support and monitor system operations. This role requires experience in resolving basic technical issues and collaborating with higher-level support teams. Candidates should have familiarity with Windows and Linux, as well as ITIL certification. The position focuses on ensuring the operational availability of IT services and requires strong troubleshooting skills.