Fintech Partner Support Lead — Grow & Optimize

Riyadh, Saudi Arabia; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading fintech company in Saudi Arabia is looking for a Partner Support Team Leader. You'll lead a dedicated team to ensure world-class support for partners while achieving operational excellence. The ideal candidate should have experience in contact center leadership and a strong background in coaching and performance management. Fluency in English is required, and strong Arabic is a plus. This position offers growth opportunities and the chance to thrive in a high-paced environment.

Benefits

Quarterly bonus based on targets

Career growth opportunities

Rotational shifts for 24/7 operation

Exposure to high-growth fintech environment

Qualifications

• Proven success in contact center or B2B support leadership (1+ years as TL or Manager).
• Experience with financial services, fintech, banking, or e-commerce preferred.
• Strong coaching, people development, and performance management skills.

Responsibilities

• Lead, coach, and motivate a Partner Support team to achieve KPIs.
• Manage daily workflows, escalations, and partner deliverables.
• Participate in QA monitoring and ensure action plans are executed.
• Partner with various teams to resolve escalations and streamline processes.

Skills

Contact center leadership

People development

Performance management

Analytical skills

Fluency in English

Strong Arabic

Education

Bachelor's degree in relevant field

Job description

A leading fintech company in Saudi Arabia is looking for a Partner Support Team Leader. You'll lead a dedicated team to ensure world-class support for partners while achieving operational excellence. The ideal candidate should have experience in contact center leadership and a strong background in coaching and performance management. Fluency in English is required, and strong Arabic is a plus. This position offers growth opportunities and the chance to thrive in a high-paced environment.