Field Service Engineer - FHT - Middle East

GEA Group Aktiengesellschaft; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading food processing company in Saudi Arabia is seeking a Field Service Engineer to perform installation, maintenance, and repair of food processing equipment across the region. The ideal candidate will have 2–5 years of field service experience, strong troubleshooting skills, and a degree in Engineering. Responsibilities include coordinating projects, conducting maintenance, and providing customer support. The position requires flexibility to travel extensively and work in compliance with HSE standards.

Qualifications

• 2–5 years of hands-on field service experience, preferably in food processing and packing equipment.
• Prior experience with GEA or similar equipment is a strong advantage.
• Deep understanding of electrical and mechanical systems; basic knowledge of automation is beneficial.
• Excellent troubleshooting and communication skills.

Responsibilities

• Perform installation, commissioning, maintenance, and repair of food processing and packing equipment.
• Ensure mechanical and basic electrical troubleshooting of machinery.
• Coordinate with customers and internal teams for project execution.
• Conduct preventive maintenance and calibration activities.
• Provide technical support and training to customers.

Skills

Troubleshooting

Customer service

Mechanical systems

Electrical systems

Education

Degree/Diploma in Mechanical, Electrical, or Mechatronics Engineering

Job description

Responsibilities / Tasks

Key Responsibilities

• Perform installation, commissioning, maintenance, and repair of GEA Food processing & packing equipment at customer sites across the Middle East with focus on KSA
• Ensure mechanical and basic electrical troubleshooting of food processing & packing machinery such as fryers, mixers, ovens, forming and coating equipment
• Coordinate with customers and internal teams for project execution and equipment start-up.
• Conduct preventive maintenance and calibration activities to minimize downtime and ensure equipment performance.
• Maintain accurate documentation including service reports, commissioning checklists, and technical feedback.
• Provide timely technical support and training to customers on proper equipment usage and best practices.
• Identify spare part needs and support customers with spare parts recommendations and follow-up.
• Ensure compliance with Health, Safety, and Environment (HSE) standards at all times during on-site visits.
• Support claims handling and warranty assessments where required.
• Promote GEA's digital tools and remote service offerings to enhance customer experience and operational efficiency.
• Maintain proactive communication with customers to ensure satisfaction and service continuity.
• Identify upselling opportunities in spare parts and services.
• Flexibility to travel extensively across the region, sometimes on short notice.
• Participate actively in the implementation of DIGITALIZATION drive by the company.
• Report to Director Service FHT.
• Job will be based in Jeddah, KSA

Your Profile / Qualifications

• Degree/Diploma in Mechanical, Electrical, or Mechatronics Engineering.
• 2–5 years of hands‑on field service experience, preferably in the Food processing & packing equipment
• Prior experience with GEA or similar industrial Food processing & packing equipment equipment is a strong advantage.
• Deep understanding of electrical and mechanical systems; basic knowledge of automation is beneficial.
• Excellent troubleshooting, communication, and customer service skills.

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