Field Service Engineer

Smiths Detection; Makkah Region; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading security technology firm in Saudi Arabia is seeking an individual to provide technical leadership across installations and projects. In this role, you will need a strong problem-solving mentality and excellent communication skills to ensure customer satisfaction. The ideal candidate will have an associate degree or related experience, along with expertise in troubleshooting electrical and mechanical systems. This position may require travel and working outside normal business hours.

Benefits

Excellent training and career growth opportunities

Inclusive work environment

Wide range of benefits

Qualifications

• Experience in troubleshooting, field repair or technical support for electrical and mechanical systems.
• Ability to drive results and learn specialized software.

Responsibilities

• Provide technical leadership across installations and projects.
• Plan and execute technical installations and drive customer satisfaction.
• Make technical contributions across various processes and services.

Skills

Technical problem-solving

Communication

Team leadership

Education

Associate degree or related experience

Tools

Specialized software programs

Job description

Job Description

Providing technical leadership across large installations and projects, you’ll bring a strong electronic technical problem-solving mentality and exceptional product knowledge. You’ll need to be a great communicator, happy to act and take ownership of technical challenges – and be comfortable involving the right people to get the job done.

In addition to providing leadership to junior colleagues, you’ll be responsible for planning and executing technical installations, resolving technical issues and driving customer satisfaction. That means making sure you keep up-to-date on the technical aspects of all products, acting as a champion for a specific product or range.

You’ll also be expected to :

• Make technical contributions across design, quality assurance, manufacture, installation and commissioning, operation or maintenance of Explosive Trace Detection, X-ray, CT or AMD products, equipment, systems, processes or services.
• Maximise the customer’s operational performance and provide customer assistance where required.
• Assess product/equipment performance and recommend modifications or improvements.
• Work with third parties to resolve technical issues.
• Document process and procedures and create troubleshooting job aids.
• Inform all stakeholders of technical service issues.

You’ll be working with customers and colleagues across different departments including management, R&D, technical resources, and sales and marketing. This is a role that requires some travel, and may also require the ability to work outside of normal business hours.

Qualifications

• Able to drive results, you should have an associate degree or related experience, along with the aptitude to learn specialized software programs.
• Your experience should include troubleshooting, field repair or technical support activities centered on electrical and mechanical systems and equipment.

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.