Field Service Engineer

Emagine Solutions FZE; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A top multinational engineering company in Saudi Arabia is seeking a Field Service Engineer to lead technical installations and ensure customer satisfaction across major infrastructure projects aligned with Vision 2030. The ideal candidate will have hands-on experience in troubleshooting, strong problem-solving skills, and the ability to mentor junior engineers. This role involves on-site support, collaboration with cross-functional teams, and a commitment to maintaining high technical standards.

Qualifications

• Hands-on experience in troubleshooting, field repair, or technical support for electrical and mechanical systems.
• Quick to learn specialized software and technical applications.
• Strong problem-solving skills, ownership mentality, and excellent communication.
• Experience working in a fast-paced, customer-focused environment.

Responsibilities

• Plan and execute complex technical installations for advanced engineering solutions.
• Troubleshoot technical issues, ensuring rapid resolution and minimal downtime.
• Mentor and support junior team members in the field.
• Assess equipment performance and recommend process improvements.
• Collaborate with third-party partners and internal stakeholders to solve technical challenges.
• Create technical documentation and troubleshooting guides.
• Communicate service updates and technical issues to all relevant parties.
• Work closely with management, R&D, technical, and commercial teams.
• Provide on-site support to customers, with some travel and flexibility for non-standard working hours.

Skills

Technical Expertise

Problem Solving & Analytical Thinking

Leadership & Mentorship

Customer Orientation

Collaboration & Communication

Adaptability & Flexibility

Documentation & Reporting

Ownership & Initiative

Education

Associate degree in a relevant discipline or equivalent practical experience

Job description

eMagine Solutions are partnered with a top multinational engineering company as part of a flagship Saudization initiative. We’re seeking a Field Service Engineer who thrives on solving technical challenges, providing hands‑on leadership, and ensuring the highest standards of customer satisfaction across major infrastructure and technology projects, aligning to Vision 2030 and the development of Saudi Arabia.

You’ll provide technical leadership on large‑scale installations, leveraging your expertise in electronic and electromechanical systems to troubleshoot, resolve issues, and drive operational excellence. Your role will include mentoring junior colleagues, collaborating with cross‑functional teams, and acting as the go‑to expert for your product area.

Key Responsibilities:

• Plan and execute complex technical installations for advanced engineering solutions
• Troubleshoot technical issues, ensuring rapid resolution and minimal downtime
• Mentor and support junior team members in the field
• Assess equipment performance and recommend process improvements
• Collaborate with third‑party partners and internal stakeholders to solve technical challenges
• Create technical documentation and troubleshooting guides
• Communicate service updates and technical issues to all relevant parties
• Work closely with management, R&D, technical, and commercial teams
• Provide on‑site support to customers, with some travel and flexibility for non‑standard working hours

Qualifications & Experience:

• Saudization project
• Associate degree in a relevant discipline or equivalent practical experience
• Hands‑on experience in troubleshooting, field repair, or technical support for electrical and mechanical systems
• Quick to learn specialized software and technical applications
• Strong problem‑solving skills, ownership mentality, and excellent communication
• Experience working in a fast‑paced, customer‑focused environment

Skills

• Technical Expertise
• Strong hands‑on skills with electronic and electromechanical systems (installation, troubleshooting, repair)
• Proficient in reading and interpreting technical diagrams, schematics, and manuals
• Ability to quickly learn and apply specialized software and technical applications
• Problem Solving & Analytical Thinking
• Advanced troubleshooting and diagnostic abilities for complex technical issues
• Proactive approach to identifying, analyzing, and resolving operational challenges
• Capacity to recommend and implement process improvements for equipment and systems
• Leadership & Mentorship
• Experience mentoring or training junior engineers/technicians in the field
• Ability to provide clear technical guidance and foster team development
• Customer Orientation
• Strong customer service mindset; committed to delivering high standards of satisfaction
• Skilled at communicating technical information to both technical and non‑technical stakeholders
• Collaboration & Communication
• Effective communicator (verbal and written) with cross‑functional teams, clients, and partners
• Experience working collaboratively with management, R&D, commercial, and third‑party teams
• Adaptability & Flexibility
• Willingness to travel and support customers on‑site, including outside standard working hours
• Comfortable working in fast‑paced, dynamic, and multicultural environments
• Documentation & Reporting
• Ability to create clear technical documentation, service reports, and troubleshooting guides
• Ownership & Initiative
• Strong sense of responsibility, ownership mentality, and drive to deliver results
• Self‑motivated, able to work independently and make sound decisions under pressure
• Saudization Alignment
• Understanding of Vision 2030 and commitment to contributing to Saudi national development goals