Field Service Engineer

NOV; Dhahran Compound; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading global company in Saudi Arabia is seeking a technician to travel to customer sites for the installation, testing, and repair of equipment. The role requires a bachelor's degree and a minimum of 5 years' experience. Responsibilities include providing customer training, investigating equipment issues, and ensuring compliance with company policies.

Qualifications

• Minimum of 5 years' experience in relevant field.

Responsibilities

• Travel to customer sites for installation, testing, and repair.
• Perform software and hardware upgrades.
• Train customers on product operation.
• Investigate and resolve equipment issues.
• Comply with company QA and HSE policies.

Education

Bachelors Degree in related field or equivalent

Job description

JOB DESCRIPTION

Primary Responsibilities

Travel to Customer sites to inspect, install, commission, test calibrate, upgrade, repair, refurbish ARM / NOV Equipment / products.

Interface with relevant depts. to obtain a thorough understanding of NOV products and how they are safely operated, tested and calibrated.

Perform field upgrades of software and Electrical hardware using correct and current software and hardware control protocols.

Prepare Service Report and ARM / NOV document(s) / procedure(s) at the end of the job and summarize the job performed details to the customer.

Train customers on the safe and proper operation of these products.

Investigate reported Equipment / product Problems / NCRs and initiate corrective action.

Conduct field operational analysis and surveys creating reports recommending approvements and optimisation of existing and future equipment / products.

Provide Information, reports, feedback, redline drawings to both customers and ARM / NOV appropriate departments so that correct records of all actions are understood and maintained.

Complete and submit field service documentation in a timely manner.

Participate in NCR investigations.

Perform other work-related tasks as assigned.

Good relationship with Client, Supplier & ARM / NOV global team members

Comply with all ARM / NOV company QA and HSE policies and procedures.

Education / Qualifications

Bachelors Degree in related field or equivalent

Experience Required

Minimum 5 years' experience.