Field IT Network Support Analyst

PepsiCo; Riyadh; On-site; SAR 224,000 - 300,000; Full time

Job summary

A global beverage and snack corporation is seeking an IT Field Service Manager in Riyadh, Saudi Arabia. The role involves managing IT service operations, ensuring customer satisfaction, and collaborating with teams for operational stability. A Bachelor's degree in Computer Science or a related field and over 5 years of IT experience in a corporate setting are required. This position demands strong communication and organizational skills, as well as proficiency in ITIL and service delivery methods.

Qualifications

• 5+ years of related IT business work experience in a large-scale corporate environment.
• ITIL experience and Service Delivery qualification.
• Very good English for communication with stakeholders.

Responsibilities

• Deliver high standard of customer service to IT customers.
• Manage Field Services tickets and prioritize incidents.
• Collaborate with IT operations team for stability.
• Support successful delivery of IT/business projects.

Skills

Strong Office 365 knowledge

Excellent remote collaboration skills

Strong interpersonal skills

Excellent execution and prioritization

Experience working in a matrix organization

Education

Bachelor's degree in Computer Science or related field

Tools

Zoom

Polycom

Job description

A global beverage and snack corporation is seeking an IT Field Service Manager in Riyadh, Saudi Arabia. The role involves managing IT service operations, ensuring customer satisfaction, and collaborating with teams for operational stability. A Bachelor's degree in Computer Science or a related field and over 5 years of IT experience in a corporate setting are required. This position demands strong communication and organizational skills, as well as proficiency in ITIL and service delivery methods.