Field Installations & Onsite Tech Support Specialist

Foodics; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading tech provider for restaurants is seeking a Field Technician in Riyadh to deliver exceptional customer service and support. You will be responsible for software installations, training customers, and solving issues on-site. The ideal candidate has a degree in Networking or Computer Science, and 0-2 years of experience in an IT or SaaS environment. Fluency in English and Arabic is required. Join a vibrant team and enjoy competitive compensation and opportunities for growth.

Benefits

Competitive compensation packages

Bonuses and potential for shares

Annual learning stipend

Qualifications

• 0-2 years of experience with IT/Software or SaaS products.
• Must have a valid driving license and own a car for business requirements.
• Comfortable handling a high volume of requests.

Responsibilities

• Deliver world-class service for clients.
• Visit clients for installations and training.
• Handle escalated support requests.

Skills

Problem-solving skills

Customer service skills

Knowledge in software

Comfortable in English and Arabic

Good command over MS Office Applications

Education

Diploma/Bachelor's Degree in Networking or Computer Science

Tools

POS systems

ERP systems

CRM systems

Job description

A leading tech provider for restaurants is seeking a Field Technician in Riyadh to deliver exceptional customer service and support. You will be responsible for software installations, training customers, and solving issues on-site. The ideal candidate has a degree in Networking or Computer Science, and 0-2 years of experience in an IT or SaaS environment. Fluency in English and Arabic is required. Join a vibrant team and enjoy competitive compensation and opportunities for growth.