Executive Event Sales

Luxury Collection; Saudi Arabia; On-site; SAR 30,000 - 40,000; Full time

Job summary

A luxury hospitality provider in Saudi Arabia seeks an experienced individual for a customer service role. You will manage guest calls and maintain loyalty through exceptional service and effective sales techniques. Responsibilities include processing reservation requests and ensuring guest satisfaction. Candidates should have a high school diploma and two years of related experience. This position promises a dynamic work environment with opportunities for career growth.

Qualifications

• Minimum of 2 years related work experience preferred.
• No supervisory experience required.

Responsibilities

• Resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty.
• Welcome and acknowledge all guests according to company standards.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

Skills

Sales techniques

Guest loyalty management

Clear communication

Customer service

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

CONTACT APPROPRIATE INDIVIDUAL OR DEPARTMENT (E.G., SALES, DATA ADMINISTRATION, ACCOUNTING) TO RESOLVE GUEST CALLS, REQUESTS, OR PROBLEMS. USE SALES TECHNIQUES THAT MAXIMIZE REVENUE WHILE MAINTAINING GUEST LOYALTY TO MARIOTT, INCLUDING UP-SELLING. DETERMINE AND GIVE COMPLIMENTARIES TO GUESTS AS GIFT FOR THEIR PATRONAGE (E.G., REWARD POINTS, SHOW TICKETS, GIFT CERTIFICATES). PROMOTE AWARENESS OF BRAND IMAGE INTERNALLY AND EXTERNALLY. PROCESS REQUESTS FOR REDEEMING MARIOTT REWARDS POINTS. PROCESS ALL RESERVATION REQUESTS, CHANGES, AND CANCELLATIONS RECEIVED BY PHONE, FAX, OR MAIL. ENTER MARIOTT REWARDS INFORMATION INTO APPROPRIATE SOFTWARE WHEN TAKING GUEST RESERVATIONS. ANSWER, RECORD, AND PROCESS ALL GUEST CALLS, REQUESTS, QUESTIONS, OR CONCERNS. PERFORM GENERAL OFFICE DUTIES TO SUPPORT SALES & MARKETING (E.G., FILEING, SENDING EMAILS, TYPING, FAXING).

Responsibilities

• Resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty.
• Determine and give complimentary gifts to guests for their patronage.
• Promote awareness of brand image internally and externally.
• Process redemption of Marriott Rewards points.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing (filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Equal Employment Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.