Enterprise Support Manager

Groq; Riyadh Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading AI technology firm is seeking an experienced Enterprise Support Manager in Saudi Arabia to provide top-tier support to Enterprise accounts. You will engage with cross-functional teams to implement tailored solutions and ensure customer satisfaction by effectively addressing their needs. Ideal candidates will have over 5 years of experience in customer support, strong analytical skills, and a deep understanding of the AI industry. Competitive compensation package offered.

Benefits

Equity

Benefits

Qualifications

• 5+ years of experience in customer support or related field.
• Proven success with large and complex accounts.
• Strong practical understanding of the AI industry.

Responsibilities

• Provide white-glove support to Enterprise accounts.
• Collaborate with cross-functional teams for customized solutions.
• Build relationships with key stakeholders across teams.

Skills

Customer support experience

Technical troubleshooting

Relationship building

Analytical skills

Communication skills

Job description

Mission

At Groq, we're dedicated to empowering developers and companies to build AI applications that transform industries and improve lives. As our Enterprise Support Manager, you'll play a critical role in ensuring the success of our largest and most strategic accounts, providing exceptional support and guidance to help them achieve their goals.

Responsibilities & Opportunities In This Role

• Provide white-glove support to Enterprise accounts, including testing, onboarding, technical troubleshooting, and urgent issue handling.
• Collaborate with cross-functional teams to develop and implement customized solutions for Enterprise accounts.
• Build strong relationships with key stakeholders, including engineering, sales, solution architects, product management, and executives.
• Develop and maintain a deep technical understanding of Groq's products and services, as well as the needs and goals of our Enterprise customers.
• Stay up-to-date with industry trends and developments, and apply this knowledge to improve support strategies.
• Develop and maintain metrics and reports to track key performance indicators, such as customer based usage and performance, customer satisfaction, and account activity
• Identify and elevate complex issues to senior leadership and work with them to develop solutions.
• Collaborate with other teams, including sales, marketing, and product, to ensure alignment and effective communication.

Ideal Candidates Have/are

• 5+ years of experience in customer support, developer support, or a related field.
• Proven track record of success in supporting large and complex accounts, with a focus on building strong relationships and complex technical troubleshooting and support.
• Strong analytical and problem-solving skills, with the ability to think critically and strategically.
• Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
• Strong practical understanding of the AI industry with hands‑on experience building AI applications.

Attributes Of a Groqster

• Humility – Egos are checked at the door.
• Collaborative & Team Savvy – We make up the smartest person in the room, together.
• Growth & Giver Mindset – Learn it all versus know it all, we share knowledge generously.
• Curious & Innovative – Take a creative approach to projects, problems, and design.
• Passion, Grit, & Boldness – no limit thinking, fueling informed risk taking.

Compensation

At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, salary range is determined by your location, skills, qualifications, experience and internal benchmarks. Compensation for candidates outside the USA will be dependent on the local market.