Enterprise CLV & Upsell Specialist (Field Role)

Philips; Riyadh; Hybrid; SAR 120,000 - 150,000; Full time

Job summary

A leading health technology company in Saudi Arabia is seeking a Customer Lifetime Success Manager to drive significant revenue growth by leveraging data insights and fostering relationships with partners. This role requires at least 7 years of experience in healthcare sales and a strong medical background. The ideal candidate will excel in strategic decision-making and have exceptional communication skills. The position offers a blend of on-site and field work, encouraging collaboration and client engagement.

Qualifications

• At least 7 years of related experience in healthcare business.
• Experience in multinational organization with cross-functional teams.
• Medical or clinical background is a must.
• Regional experience in Middle East, Turkey, and Africa Region is an added value.
• Customer Lifetime Value awareness.
• IT savvy and quick to learn.
• Excellent communication skills in English.
• Fluency in Arabic is preferred.

Responsibilities

• Lead identification of up-sell and cross-sell opportunities.
• Manage the entire small expansion sales process.
• Build relationships with internal and external partners.
• Collaborate with marketing and product teams.
• Create proactive touch points to customers.
• Research accounts to understand customer needs.

Skills

KPI Monitoring and Reporting

Data Analysis & Interpretation

Customer Response Management

Strategy Development

Stakeholder Management

Continuous Improvement

Service Operations

Customer Relationship Management (CRM) Software

Market Research & Analysis

Sales Acumen

Communication Tools

Education

Bachelor’s degree in the technical or medical field

Tools

Customer Relationship Management (CRM) Software

Job description

A leading health technology company in Saudi Arabia is seeking a Customer Lifetime Success Manager to drive significant revenue growth by leveraging data insights and fostering relationships with partners. This role requires at least 7 years of experience in healthcare sales and a strong medical background. The ideal candidate will excel in strategic decision-making and have exceptional communication skills. The position offers a blend of on-site and field work, encouraging collaboration and client engagement.