End User IT Support Specialist (L2) – Flexible Hours

Baker Hughes; Al Jubayl; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading energy technology company in Al Jubayl seeks an experienced End User Support Specialist. Responsibilities include providing second-level IT support, managing incidents, and ensuring compliance with service level agreements. Ideal candidates have a Bachelor’s degree and 3-5 years of IT operations experience, with expertise in Windows and macOS support. The role offers flexible working patterns and a commitment to the health and well-being of employees.

Benefits

Contemporary work-life balance policies

Comprehensive private medical care

Life insurance and disability programs

Tailored financial programs

Qualifications

• 3-5 years of experience in IT operations.
• Experience in Windows and macOS Support.
• Good knowledge of Hardware Troubleshooting & Repair.

Responsibilities

• Provide second-level technical support (L2) to end users.
• Manage incident lifecycle including categorization, prioritization, and escalation.
• Maintain SLA compliance ensuring timely resolutions.

Skills

Windows Support

macOS Support

Hardware Troubleshooting

Active Directory

Group Policy

Azure AD

Office 365

Exchange Online

Teams

Network Support

Remote Support Tools

IT Asset Management

ServiceNow

Endpoint Security

Patch Management

Education

Bachelor’s degree in Science or Engineering

Tools

SCCM

Intune

TeamViewer

Job description

A leading energy technology company in Al Jubayl seeks an experienced End User Support Specialist. Responsibilities include providing second-level IT support, managing incidents, and ensuring compliance with service level agreements. Ideal candidates have a Bachelor’s degree and 3-5 years of IT operations experience, with expertise in Windows and macOS support. The role offers flexible working patterns and a commitment to the health and well-being of employees.