Emirati Call Center Executive Full-Time & Part-Time, 100% Remote Option After Training

Al-Futtaim; Saudi Arabia; Hybrid; SAR 150,000 - 200,000; Full time

Job summary

A leading regional enterprise in Dubai is seeking dedicated Emirati professionals for the role of Call Center Agent. In this position, you will provide vital support to HealthHub patients through various communication channels. Candidates should possess strong communication skills, be bilingual in Arabic and English, and have 2-3 years of experience in customer service. The role offers flexible schedules and the option to work remotely after training. A comprehensive benefits package is also included.

Benefits

Health and life insurance

Generous leave

Professional growth opportunities

Performance bonuses

Qualifications

• University Graduate with understanding of healthcare terminology.
• 2–3 years in a customer-facing role; healthcare experience advantageous.
• Excellent computer literacy; bilingual in Arabic and English.

Responsibilities

• Deliver exceptional service across phone and digital channels.
• Manage omnichannel communication (calls, chat, WhatsApp, email).
• Schedule, reschedule, and cancel appointments.

Skills

Strong communication skills

Customer service experience

Tech-savvy

Conflict management skills

Bilingual fluency (Arabic & English)

Education

University Graduate (any discipline)

Tools

PC and systems skills

Job description

Job Requisition ID

174563

About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Full-Time & Part-Time | 100% Remote Option After Training

Are you an empathetic, service‑driven Emirati professional who thrives on helping patients over the phone and across digital channels?

Join Al‑Futtaim Health, where your dedication is valued, your growth is supported, and your work truly matters.

Purpose of the Role

As a Call Center Agent, you will be the first point of contact for HealthHub patientsensuring a welcoming, efficient, and compassionate experience.

You will handle high‑volume inbound/outbound calls, live chat, WhatsApp, email, and social media inquiries; coordinate appointments; and provide accurate information with professionalism and confidentiality.

After a successful training period, you can work 100% remotely from anywhere in the UAE. Full‑time and part‑time schedules are available.

Why Emirati Call Center Agents Choose Us

• Serve Your Community – Play a vital role in patient‑centered care across Dubai.
• Prime Locations & Remote Flexibility – Work in modern HealthHub Clinics or from home after training.
• Professional Growth – Continuous training, mentorship, and career development, aligned with our Emiratisation efforts.
• Inclusive Culture – Join a diverse, supportive team aligned with the UAE’s healthcare vision.
• Designed for Balance – Five‑day work week; flexible full‑time and part‑time options.
• Competitive Rewards – Attractive salary plus performance bonus.
• Modern Tools – Advanced omnichannel systems for patient support.
• Team‑Based Care – Collaborate with clinical and administrative teams.
• Comprehensive Benefits – Health and life insurance, generous leave.

What You’ll Do

• Deliver exceptional service across phone and digital channels; maintain confidentiality at all times.
• Manage omnichannel communication (calls, chat, WhatsApp, email, social).
• Schedule, reschedule, and cancel appointments using automated systems; convert inquiries into booked visits to meet KPIs.
• Verify insurance eligibility via insurer portals; communicate requirements clearly.
• Coordinate urgent cases with relevant teams for timely resolution; recommend process improvements.
• Uphold punctuality, schedule adherence, and care of contact centre assets.

Who You Are

• UAE National with strong communication and interpersonal skills.
• Bilingual fluency (Arabic & English) is essential.
• Experienced in customer service; prior call centre or healthcare front‑desk exposure is an advantage.
• Tech‑savvy with excellent PC and systems skills; comfortable multitasking in a fast‑paced environment.
• Calm problem‑solver with critical thinking and conflict management skills.

Minimum Qualifications & Knowledge

• University Graduate (any discipline); understanding of healthcare terminology is beneficial.
• 2–3 years in a customer‑facing role; healthcare and insurance verification experience highly beneficial.
• Excellent computer literacy; strong written and verbal skills in Arabic and English.

Eligibility & Emiratisation

This position supports the UAE Emiratisation initiative; UAE Nationals are strongly encouraged to apply.

During hiring, candidates may be asked to provide documentation of nationality (e.g., Family Book) for eligibility verification, in line with program requirements and company policy.

We remain an equal‑opportunity employer. If you are not a UAE National, please explore other opportunities within Al‑Futtaim Health.

Reporting Line

• Reports to the Call Center Supervisor and works closely with contact centre and clinic teams.

Location & Work Pattern

• Dubai – (Insert specific clinic/location) or 100% remote after training.
• Five‑day work week; flexible full‑time and part‑time schedules available.

Ready to Make a Difference?

If you are passionate about creating a patient experience that is welcoming, efficient, and empathetic, we’d love to hear from you.

Apply today

Apply today via the Al‑Futtaim careers portal or share your CV with our Talent Acquisition team.

About Al-Futtaim Healthcare

We Hear Your Ambition. For over 90 years, the Al‑Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al‑Futtaim, its multi‑speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.

What gives our clinics an edge is that as a part of the Al‑Futtaim Group, you can expect world‑class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.

As trusted partners to health, we at HealthHub Clinics adopt evidence‑based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient‑centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”