Elite Automotive Service Advisor

Aljomaih Automotive Company; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading automotive dealership in Dammam, Saudi Arabia, is seeking a dedicated Service Advisor to ensure customer satisfaction through effective communication and problem-solving skills. Responsibilities include greeting customers, scheduling appointments, providing service estimates, and coordinating with technicians. The ideal candidate will have proven customer-facing experience and strong interpersonal skills, with a focus on delivering high-quality service. This position contributes to the dealership's reputation and success.

Qualifications

• Proven experience in a customer-facing role, preferably in the automotive industry.
• Strong interpersonal skills to build rapport with customers and team members.
• Flexibility to work various shifts, including weekends and holidays as needed.

Responsibilities

• Greet customers and assess their service needs through effective questioning.
• Schedule service appointments and manage the service department's workflow.
• Provide detailed estimates for services and repairs, ensuring transparency.
• Coordinate with technicians for timely completion of services.
• Follow up with customers post-service to ensure satisfaction.

Skills

Customer Service Excellence

Technical Knowledge

Communication Skills

Time Management

Problem-Solving Skills

Tools

Service Management Software

Microsoft Office Suite

Job description

A leading automotive dealership in Dammam, Saudi Arabia, is seeking a dedicated Service Advisor to ensure customer satisfaction through effective communication and problem-solving skills. Responsibilities include greeting customers, scheduling appointments, providing service estimates, and coordinating with technicians. The ideal candidate will have proven customer-facing experience and strong interpersonal skills, with a focus on delivering high-quality service. This position contributes to the dealership's reputation and success.