Player Manager

ESL FACEIT Group - EFG; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company at the forefront of esports as a Player Manager. In this dynamic role, you will enhance the gaming experience by liaising with teams and players, ensuring seamless coordination during global events. Your expertise in hospitality and event management will be crucial in building positive relationships and delivering exceptional service. This is an exciting opportunity to be part of a vibrant community that values diversity and inclusion while shaping the future of esports. If you are passionate about gaming and skilled in managing events, this role is perfect for you.

Qualifications

• Experience in hospitality, event management, or related fields.
• Proficient in English; additional languages are a plus.

Responsibilities

• Collaborate with global teams to align on directives.
• Build and maintain positive relationships with players and teams.
• Ensure an excellent experience from arrival to departure.

Skills

Communication Skills

Problem Solving

Team Collaboration

Event Management

Organizational Skills

Interpersonal Skills

Education

Experience in Hospitality or Event Management

Job description

At EFG (ESL FACEIT Group), we create worlds beyond gameplay, where players and fans become a community. We pride ourselves on our corporate social responsibility: "IT'S NOT GG, UNTIL IT'S GG FOR ALL." Our passion, craft, and DNA are aligned to shape the world of esports through tournaments, leagues, events, and ecosystems involving millions of players, fans, and heroes, as well as our people and culture.

The Esports team plays a pivotal role in designing and delivering exceptional esports products that resonate with the community and elevate the esports experience.

As a Player Manager, you will be part of our Global Game Ecosystems team, responsible for enhancing the gaming experience via global events, digital products, and player/team relations. You will act as a key liaison between EFG and our teams & players.

Who we are looking for:

• Excellent communication skills; enjoy explaining and resolving issues for players and teams before, during, and after tournaments & events
• Enjoy helping others and being a go-to person for assistance
• Ability to see the big picture and propose general solutions when needed
• Gamer with a passion for the gaming environment
• Strong team player capable of helping achieve collective goals

What you'll do:

• Collaborate with global and regional EFG teams to align on directives within the Player Manager department
• Serve as the main contact point for teams & players around events
• Build and maintain positive relationships with players and teams
• Provide timely information to players and teams
• Gather and distribute information and assets to relevant departments
• Coordinate logistics such as travel and accommodation with other departments
• Create schedules in cooperation with other teams for obligations
• Ensure an excellent experience from arrival to departure
• Assist players and teams beyond tournament topics
• Support partners and stakeholders requiring access to players
• Ensure teams and players meet their obligations
• Manage and execute all player-related tasks proactively
• Maintain task management systems and keep all stakeholders informed
• Continuously seek improvements in player and team event aspects
• Develop new processes to ensure smooth workflows
• Support global freelancers supporting our tournaments
• Proactively resolve roadblocks, independently or with colleagues
• Participate in event setup and pack-down activities

What you need:

• Experience in Hospitality, Event Management, or related fields within tech, gaming, sports, or entertainment
• Service-oriented with a friendly, welcoming attitude
• Good understanding of esports titles, communities, and tournament formats
• Excellent organizational skills and multitasking ability
• Proficient in English, both spoken and written; additional languages are a plus
• Strong interpersonal skills to build relationships across various regions and levels
• High emotional intelligence, professionalism, diplomacy, and integrity

Rooted in our values, EFG is an affirmative action employer and celebrates diversity and inclusion, ensuring fair employment regardless of race, color, religion, gender, age, sexual orientation, disability, or veteran status.